Patient Service Representative

About the role

At Solis Mammography, we save lives. We shape the future of women’s health. We are empowered, appreciated, and part of something bigger. Together, we deliver compassionate, exceptional care. Every patient. Every time. Our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation’s leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization.

Responsibilities

• Greet patients in a professional and friendly manner.
• Completely and accurately register patients, including input of demographic and insurance information into the RIS and verifying accuracy of existing information.
• Explain forms to patients and assist with form completion, via paper or tablet as necessary.
• Process paperwork by scanning documents that need to be linked to the patient’s medical record while maintaining confidentiality.
• Collect patient payments, including explaining benefits derived from insurance verification when necessary.
• Prepare paperwork for future appointments, incorporating additional paperwork needed for specific exams or payors as necessary.
• Ensure all diagnostic tests have required orders; request as needed and follow up on outstanding requests.
• Schedule and reschedule patients as necessary.
• Generate daily invoice journal at the end of each day and reconcile payments using the Daily Reconciliation Report.
• Participate in front office training to stay abreast of front office policy and procedures.

Requirements

• High school diploma.
• Two years of healthcare registration or customer service experience preferred.
• Basic knowledge of cash handling.
• Basic knowledge of medical terminology preferred.
• Ability to read, write, and comprehend simple instructions and short correspondence.
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions.
• Ability to perform basic mathematic calculations.
• Ability to sit and/or stand for long periods of time.
• Experience using Microsoft Office Suite; knowledge of RIS software preferred.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan.
• Paid time off.
• Paid holidays.
• Backup child/adult care and other unique benefits.

Work location: 900 Medical Center Drive, Sewell, NJ 08080; occasional coverage at 2201 Chapel Avenue West, Cherry Hill, NJ 08002.

Work hours: Full-time, 40 hours weekly, Monday–Friday.

Pay range: $17.00–$24.00 per hour, commensurate with experience.