Patient Service Representative

About the role

Seeking a Patient Service Representative to be the first point of contact in a busy cardiology practice. Responsibilities include managing front desk operations, greeting patients, verifying insurance, scheduling appointments, responding to inquiries, updating patient records, and maintaining confidentiality. Collaborate with medical staff to ensure smooth patient flow, organize medical documents, and keep the waiting area comfortable. Accurately enter data into electronic health records (EHR), handle patient concerns empathetically, and ensure privacy compliance such as HIPAA.

Responsibilities

• Oversee front desk and patient check‑in process
• Greet patients
• Verify insurance coverage
• Schedule appointments and manage patient inquiries
• Update and maintain accurate, confidential patient records
• Maintain confidentiality of patient information
• Collaborate with medical staff to ensure smooth patient flow
• Assist with patient flow and support staff for seamless operations
• Organize medical documents
• Keep the waiting area comfortable and ensure a welcoming environment
• Accurately enter data into electronic health records (EHR)
• Handle patient concerns empathetically and professionally
• Ensure privacy compliance such as HIPAA

Qualifications & Skills

• High school diploma or equivalent; medical office certification is a plus
• Experience as a receptionist or in healthcare customer service
• Knowledge of medical terminology, scheduling software, and EHR systems
• Familiarity with Athena software is preferred
• Strong communication, organizational, and multitasking skills
• Empathetic, professional demeanor with attention to detail