Patient Service Rep PCC

About the Role

As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements. You will expertly manage phone customer service, distribute communications, and handle patient information such as demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks while adapting to clinic needs and responsibly handling sensitive data.

To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals.

Responsibilities

• Schedule and register patient appointments and provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments such as billing).
• Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.
• Answer, screen, and process a high volume of incoming calls in a professional manner.
• Direct patient access to the practice by scheduling and canceling patient appointments for multiple providers.
• Utilize and adhere to a phone script, clinical decision trees, and scheduling criteria following department guidelines.
• Use independent knowledge within scope of training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource.
• Update patients on the status of their referrals or authorizations.
• Communicate complex exam preparation instructions to patients and internal/external ordering physicians' offices, including pre-procedure laboratory test requirements and other necessary preparations.
• Send accurate and complete communication to physicians or other healthcare providers.

Requirements

• High School GED or equivalent.
• Experience with computer systems, including web-based applications.

Where You'll Work

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations, with some clinics offering extended hours.

Pay

$16.42 - $23.19 per hour.