Patient Service Rep, Outpatient Therapy Services

Provide a variety of patient and customer service related activities within the Ambulatory Department.

Qualifications

• High School education or its equivalent in education achievement (required)
• Medical terminology course (preferred)
• Computer competency training

Experience

• Ability to work well with others, poised and courteous demeanor, professional telephone voice, and strong public interaction skills (required)
• Clerical and/or hospital experience (preferred)
• Prior EMR (Electronic Medical Records) experience (preferred)

Responsibilities

• Greet patients and the public
• Answer and screen telephone calls
• Make daily patient reminder calls
• Schedule patient appointments
• Check patients in and out
• Obtain and verify accurate patient demographic information
• Prepare medical records
• Order entry
• Serve as the liaison between the patient and medical support staff
• Filing, balancing charges and collections at the end of each day
• Make daily deposits
• Handle accounts receivable, billing, and insurance functions
• Perform general office duties such as data entry and ordering office and medical supplies
• Assist with reports, JCAHO/DNV requirements, chart audits, and other duties as directed

Standard hours: Regular