OUTPATIENT SERVICE REP.

About the role

Serves as the primary resource for outpatient physicians, clinicians, patients, and staff regarding complete demographic, insurance, and appointment information.

Responsibilities

• Directs all patients, family members, and visitors to the appropriate location in the hospital.
• Reviews and completes all patient registration requirements with patients new to Butler Hospital Outpatient Department in compliance with hospital protocols.
• Communicates information effectively with all areas of the Outpatient Services Department to ensure patients receive complete, accurate, and concise information regarding all services rendered.
• Communicates information effectively with outpatient clinical staff to ensure the highest possible level of customer service.
• Protects the rights of patients and ensures patient confidentiality by adhering to hospital policy.
• Answers all incoming calls within three rings in a professional, courteous, and helpful manner; directs callers as appropriate, forwards calls, or relays accurate messages, including prescription support for physicians.
• Forwards all urgent calls to the appropriate physician or clinician immediately, pages clinical staff when necessary, and obtains records for Outpatient CIS as needed.
• Checks all patients in upon arrival and notifies clinicians/physicians of their arrival when appropriate.
• Reviews the complete Patient Registration Packet with new patients, provides accurate information regarding services, and obtains necessary signatures.
• Enters/registers all patients into the hospital computer system accurately; ensures integrity of the hospital database regarding demographic and insurance information.
• Remains current on provider status, location, specialty, credentials, and availability of all clinicians and physicians rendering outpatient services.
• Under the direction of the Senior Area Leader, produces, interprets, and takes appropriate action on various computer-generated reports.
• Performs other duties in the Outpatient Department as assigned by the Outpatient Operations Manager.
• Observes all relevant Risk Management, Infection Control, Safety, and Disaster Policies and Procedures.
• Attends and participates in all mandatory hospital orientation and professional development training.
• Participates in and supports hospital-wide performance improvement initiatives.
• Maintains a customer-focused work environment, demonstrating respect for all users of hospital services.
• Completes other duties as assigned.

Requirements

• High School diploma or GED required.

Skills

• Proficient grasp of the English language, grammar, and punctuation skills.
• Strong telephone, typing, computer, and data entry skills.
• Professional interpersonal skills and ability to interact effectively with patients, clinicians, and external customers.

Schedule

20/40 Part Time Afternoons, Monday-Friday.

About Us

Care New England Health System (CNE) and its member institutions—Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group—is a trusted, integrated health care organization that fuels advances in medical research, attracts top specialty-trained doctors, and delivers renowned services and innovative programs. CNE engages in important discussions about health and end-of-life wishes, helping to transform the future of health care.