Patient Access Representative - Outpatient Therapy

PeaceHealth is seeking a Patient Access Representative for Outpatient Therapy in a Part Time, 0.80 FTE, Day position.

About the Role

Assists in coordinating the activities between scheduling, insurance verification, and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Responsibilities

• Pre-registers/registers patients with accurate patient demographic and financial data. May register patients using varying methods depending upon location, which may include mobile cart.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules, which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• Performs chart management, including chart creation with all necessary forms, chart note copying for specific insurers, and discharging charts.
• Performs other duties as assigned.

Requirements

• High School Diploma or equivalent (Preferred).
• Minimum of 1 year of medical office or related customer service experience (Required).
• Experience with Microsoft Office applications, including Word, Excel, and Outlook (Preferred).

Skills

• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding (Preferred).
• Knowledge of insurance processes and regulations (Preferred).
• Ability to manage conflict effectively and professionally (Required).
• Excellent time management skills, with an emphasis on meeting time-sensitive deadlines (Required).
• Good customer service and interpersonal skills (Required).

Working Conditions

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Sedentary work, predominantly in an office environment.
• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading.

Pay

The salary range for this job opening is $23.16 – $31.26 per hour. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, and seniority.

Benefits

• Full medical, dental, and vision coverage.
• 403b retirement plan with employer base and matching contributions.
• Paid time off.
• Employer-paid life and disability insurance with additional buy-up coverage options.
• Tuition and continuing education reimbursement.
• Wellness benefits and expanded EAP and mental health program.