Patient Access Representative Outpatient Therapy

About the Role

Location: Pace, FL
Facility: Ascension Sacred Heart Rehab Pace
Department: Outpatient Adult Therapy
Schedule: Days, Monday - Friday | Full-Time

Life at Ascension

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care, and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Benefits

• Comprehensive health coverage: medical, dental, vision, prescription coverage, and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability, and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development, and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care, and stress management resources
• Family support: parental leave, adoption assistance, and family benefits
• Other benefits: optional legal and pet insurance, transportation savings, and more

Responsibilities

• Gather necessary demographic, insurance, and clinical information from patients and enter into the appropriate database.
• Seek appropriate resources to resolve issues about the type, date, or location of prescribed procedures.
• Schedule patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources.
• Coordinate and communicate schedules.
• Assist with coordination of activities related to insurance pre-certification/authorization.
• Provide counseling to patients or their representatives regarding pre-service requirements and instructions.

Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job-specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Preferences

• One year of experience in front office medical reception.