Patient Service Rep (Mh)

About the role

Here at NKC Health our mission is to empower hope and healing in every life we touch. Whether you are serving patients at a primary care clinic, specialty clinic, or in a support capacity, every team member works together to complete this mission. NKC Health Gastroenterology clinic is hiring a Patient Service Representative! If you’re looking for a great opportunity to impact our communities, join our NKC Health team!

Responsibilities

• Completes patient registration and eligibility verification accurately and in a timely manner.
• Demonstrates positive customer service attitude in person and on the telephone.
• Informs patients of their co-pay/deductible responsibility, collects co-payments and patient balances and records payments accurately.
• Checks patients out and assists patients with scheduling follow up appointments.
• Coordinates receipt and transfer of patient medical records in a HIPAA‑compliant manner.
• Schedules appointments efficiently to meet provider and patient expectations.
• Searches for patients using two patient identifiers to reduce errors and to avoid creating duplicate accounts.
• Demonstrates professionalism by articulating and demonstrating professional behavior, accepting responsibility and accountability for actions, adhering to policies and procedures, demonstrating leadership supporting NKC Health initiatives.

Requirements

• High School diploma or GED equivalent
• Two years of experience in a physician’s office or healthcare setting
• Customer service skills
• Basic office skills
• CPT and diagnosis coding experience is a plus

Benefits

• Medical, Dental, Vision, Life, FSA coverage
• Employer matched retirement plan
• Paid time off for personal/vacation/sick
• Six paid holidays per year
• Educational assistance

Pay

Competitive wages

Schedule

Day shift schedules