Patient Service Rep I - Memory Disorder Clinic

Position Summary

The Patient Service Representative I provides friendly, rapid, and accurate patient support, including completion of patient registration documentation, appointment scheduling, and assistance with various departmental projects and clerical duties.

Primary Accountabilities

• Responds to customer’s needs in a timely and professional manner.
• Answers telephones properly, courteously, and tactfully; directs calls and returns messages to the appropriate party; takes complete and accurate messages.
• Facilitates patient appointments and referrals in a timely, efficient, and friendly manner.
• Obtains demographic and insurance information from patient and inputs data accurately into the patient management system.
• Obtains required signatures on consents and distributes patient information and compliance literature.
• Verifies patient’s insurance eligibility utilizing assigned tools, updates information in patient’s account as needed.
• Prepares financial estimate of anticipated prices for the services to be rendered prior to the performance of services and communicates the information to the patient.
• Collections all current and past-due patient responsibility balances prior to services being rendered.
• Performs daily reconciliation, balancing, and cash out procedures and enters payment into practice management system.
• Prepares the next day’s work for all scheduled patients.

Work Experience

• Minimum Qualifications: High School Diploma or equivalent. 1 year of customer service. No licensure required.
• Preferred Qualifications: Associate’s degree in relevant field. 5 years of healthcare office experience. Certification: American Heart Association (AHA) HeartSaver CPR AED course.

Physical Requirements

• Sedentary: Majority of time involves sitting or standing; occasional walking, bending, stooping.
• Light Work: May involve lifting or moving objects up to 20 pounds with or without assistance.
• Exposure to inside environments with varied temperatures, air quality, lighting, and/or low to moderate noise.
• Visual acuity and hand-eye coordination to perform tasks.
• May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

About Health First

At Health First, diversity and inclusion are essential for our continued growth and evolution. We strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. Through collaboration and innovation, we connect closer to our associates, customers, and the communities we serve.