Patient Service Rep - Full Time - OBGYN

About the role

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Responsibilities

• Serve as first point of contact for patients and visitors
• Manage front desk operations and workflows
• Interact with patients, healthcare professionals, and staff members with strong verbal and written communication
• Perform data entry and word processing tasks
• Schedule appointments and process documentation with accuracy and attention to detail
• Maintain patient confidentiality and follow privacy policies and procedures
• Handle patient inquiries and concerns with empathy, tact, and diplomacy
• Adapt to unexpected situations and work effectively under pressure
• Complete Clinic Core Front Desk Training post-hire

Requirements

• Education: High school diploma or equivalent
• Strong verbal and written communication skills for interacting with patients, healthcare professionals, and other staff members
• Proficiency in basic computer skills, including data entry and word processing
• Excellent customer service skills; empathetic, patient-focused, able to handle inquiries and concerns with tact and diplomacy
• Accuracy and attention to detail, particularly when entering patient information, scheduling appointments, and processing documentation
• Ability to maintain confidentiality and follow privacy policy/procedure; demonstrating discretion and maintaining patient privacy
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure
• Attend and complete Clinic Core Front Desk Training post-hire
• Physical requirement: ability to push, pull, and/or lift 50 lbs. occasionally
• Physical requirement: standing and walking during each shift
• Physical requirement: ability to grip, reach, bend, kneel, twist, and squat to perform duties

Preferred qualifications

• One year of applicable medical office experience

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32+ hours per pay period
• Collaborative team environment where your voice matters
• Opportunities to shape the future of healthcare through innovation, technology, and compassion