Patient Service Rep - Full Time - OBGYN

About the role

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Responsibilities

• Serve as the first point of contact for patients and visitors
• Manage front desk operations and workflows
• Ensure a positive and seamless patient experience
• Interact with patients, healthcare professionals, and staff members
• Perform data entry, word processing, and scheduling appointments
• Process documentation accurately
• Handle patient inquiries and concerns with tact and diplomacy
• Maintain patient confidentiality and follow privacy policies/procedures
• Complete Clinic Core Front Desk Training post-hire

Requirements

Education

• High school diploma or equivalent

Skills, Knowledge & Abilities

• Strong verbal and written communication skills
• Proficiency in basic computer skills, including data entry and word processing
• Excellent customer service skills; empathetic, patient-focused, and professional
• Accuracy and attention to detail when entering patient information, scheduling appointments, and processing documentation
• Ability to maintain confidentiality and follow privacy policy/procedure
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure

Physical Requirements

• Ability to push, pull, and/or lift 50 lbs. occasionally
• Standing and walking required during each shift
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties

Preferred Qualifications

• One year of applicable medical office experience

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32+ hours per pay period

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.