Patient Service Rep, Full-Time, EMG Contact Center

Job Summary

The Patient Service Representative is responsible for a variety of patient and customer service related activities within the department. This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. They are trained and assigned (as per their role and responsibilities) to coordinate care for patients and support patients/families/caregivers in self-management, self-efficacy, and behavior change. They are also trained and assigned to manage the practices' patient population. They participate in the practice's quality improvement process and performance evaluation.

Education

• Required: High School graduate or equivalent.
• PREFERRED: College courses in business, English, and general office management or equivalent combination of education and experience.

Experience

• Required: Must be able to work well with others. Always poised, courteous, pleasant personality, good telephone voice, and able to meet the public.
• PREFERRED: Two years' reception experience or general clerical experience. Prior IDX/Invision training desirable.

Position Requirement(s)

N/A

Department Position Summary

• Performs a wide range of office functions including: computer data entry and word processing, filing, record keeping, and reception duties.
• Able to cross-cover for other similar positions.
• Specific medical records responsibilities, including filing documents appropriately within records, general maintenance of the file room, chart copying, faxing, and mailing out records as directed.
• Answering of department phone.
• Entering lab and/or radiology orders into invision during busy times.
• Sorting and distributing mail and other duties as assigned.
• Responsible for IDX/Invision patient registration to include obtaining referrals/pre-certs and records on new patients.
• Excellent oral and written communication skills; ability to relate well to people of a broad socioeconomic mix, with sensitivity to the delicate nature of the department.
• Able to work in a typical office setting with some stressful situations, personal flexibility; moderate sitting, stooping, bending, and moderate work at word processing screen required.

Erlanger Baroness Hospital Chattanooga

• Full-Time
• EMG Contact Center Standard Hours
• Regular