Medical Customer Service Rep

About the role

We are seeking a Medical Customer Service Representative to join a busy healthcare team in a fast-paced call center environment. In this role, all incoming calls from four medical offices are routed directly to the call center, and you will serve as a key point of contact for patients and staff.

Responsibilities

• Answer and manage incoming calls for four medical offices in a centralized call center setting
• Assist patients with appointment scheduling, prescription refill requests, and referral coordination
• Provide detail-oriented, courteous, and efficient customer service over the phone
• Accurately document patient information and call details in the EMR system
• Route messages and requests to the appropriate clinical or administrative staff
• Maintain confidentiality and handle sensitive patient information in compliance with healthcare standards
• Support office operations by ensuring timely follow-up and resolution of patient inquiries
• Assist patients with billing-related questions, account concerns, or general service inquiries

Requirements

• At least 2 years of experience in customer service, preferably in a medical, healthcare, or inbound call center setting
• Prior call center experience
• Previous medical administrative experience
• Experience with EPIC or another EMR system
• Working knowledge of basic medical terminology and the ability to use it accurately in patient-facing conversations
• Strong verbal communication skills with the ability to manage patient interactions professionally and empathetically
• Solid data entry and documentation skills with close attention to accuracy and detail
• Ability to handle a high volume of inbound calls while staying organized and maintaining service standards

Preferred Qualifications

• Strong phone presence and customer service skills
• Ability to multitask in a high-volume environment
• Experience handling medical office workflows, including referrals, scheduling, and prescription requests
• Familiarity with patient access and scheduling functions
• Knowledge of Epic or other EMR platforms

Benefits

• Medical, vision, dental, and life and disability insurance
• Eligibility to enroll in the company 401(k) plan

All applicants applying for U.S. job openings must be legally authorized to work in the United States.