Patient Service Rep- FT, Days, Weekends

About the role

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Responsibilities

• Interact with patients, healthcare professionals, and other staff members with strong verbal and written communication skills.
• Manage front desk operations, including data entry, scheduling appointments, and processing documentation.
• Ensure accuracy and attention to detail, particularly when entering patient information and processing documentation.
• Maintain confidentiality and follow privacy policy/procedure.
• Handle inquiries and concerns with tact and diplomacy, demonstrating empathy and patience.
• Work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Requirements

• High school diploma or equivalent.
• Basic computer skills, including data entry and word processing.
• Experience: One year of applicable medical office experience preferred.

Qualifications

• Strong verbal and written communication skills.
• Proficiency in basic computer skills.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Confidentiality and adherence to privacy policy/procedure.
• Adaptability and ability to work under pressure.

Skills

• Effective communication skills.
• Basic computer skills.
• Customer service skills.
• Attention to detail.
• Confidentiality and privacy.
• Emotional intelligence and empathy.
• Adaptability and stress management.

Benefits

Mercy offers outstanding benefits, including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters.

Pay

Details on pay will be provided upon hire.

Schedule

Full-time (40-hrs per week), days, and weekends.