Patient Service Rep/Clinical Assistant- Monday-Friday; 40 hours

About the Role

This position involves greeting and assisting patients, managing front and back office tasks, maintaining accurate records, and supporting clinical procedures within a physician office.

Responsibilities

• Check patients in and out of the medical office, ensuring all requirements are completed.
• Assist with patient scheduling, including making appointments and referrals for testing or specialists while ensuring medical orders are met.
• Greet patients in a friendly and courteous manner, presenting as trustworthy and cooperative.
• Document patient phone messages accurately and obtain necessary registration documents.
• Register and update demographic and insurance information in the patient’s electronic medical record.
• Maintain and update patient records to meet compliance requirements.
• Secure patient medical records and scan them into charts.
• Collect co-payments, post outstanding balances, receive payments, and prepare bank deposits.
• Balance and batch electronic credit card transactions and verify deposit totals with a supervisor.
• Process interoffice mail and faxed documentation, distributing and organizing appropriately.
• Enter drug samples and maintain educational supplies as needed.
• Assist other departments and attend staff meetings.
• Use computers for scheduling, registration, and record-keeping, and operate office equipment such as phones, fax machines, copiers, and scanners.
• Maintain office supplies and communicate needs to ensure smooth operations.
• Adhere to all applicable hospital and department policies, procedures, and protocols.
• Notify management of changes in workload to maximize productivity and resolve challenging situations.
• Maintain a positive attitude toward patients, physicians, co-workers, management, and other hospital staff.
• Contribute to team building and maintain a team-oriented environment.
• Prepare patients for physician/provider examinations or other testing/procedures within the appropriate scope of practice.
• Obtain and record detailed past medical history, current medical information, and gaps in preventive care.
• Measure and record at least three vital signs per patient visit.
• Perform EKGs and other medical office testing/procedures, including phlebotomy and venipuncture.
• Cleanse wounds/lesion sites according to CLIA (Clinical Laboratory Improvement Act 1988) requirements.
• Provide accurate and timely education to patients.
• Arrange for diagnostic testing, specialist appointments, and hospital admissions.
• Maintain waiting rooms, examination rooms, lab rooms, and offices, including ordering supplies.
• Work in the front office as needed for patient check-in, answering phones, chart organization, and scheduling appointments.
• Receive payments from patients for services rendered.
• Support management decisions and participate in performance improvement activities.
• Train other Clinical Assistants as required.
• Perform other duties as assigned.

Requirements

• High School Diploma or Equivalent (minimum).
• Specialized training in office administrative skills such as computers, software, and data entry (preferred).
• Previous customer service experience (minimum).
• 1 or more years of office administrative experience and customer service (preferred).