Patient Service Liaison - Access Center

Job Description

The Hartford HealthCare centralized call center supports patients in their scheduling needs via inbound calls with the ability to grow into supporting outbound patient engagement. The primary role of the Patient Service Liaison is to engage in incoming or outbound calls. We strive for first-call resolution for appointment scheduling, canceling, rescheduling, patient registration and documentation in accordance with patient privacy and safety standards.

The successful candidate will take an average of 50-70 calls per day in a typical 8-hour day. Each call can be monitored and will be used for quality and grading purposes.

The Access Center is committed to meeting, exceeding and anticipating the needs of patients and team members and will perform their duties with a high level of compassion and service to patients and internal customers.

Essential Job Information

• 9/8/26 start date
• 5 week paid on-site training
• Congveniently located in downtown Hartford
• CTCareer ladder/promotional opportunities for this role
• This is not a remote position

Qualifications

• 1 Year Customer Service Experience required. High school diploma/GED equivalent OR a minimum of 2 years customer service experience preferred.
• Typing, basic computer proficiency
• Strong customer service skills
• Excellent written and communication skills
• Critical thinking and multi-tasking skills
• Ability to collaborate and work effectively within a team environment
• EPIC experience preferred
• Experience in the medical field preferred.
• Medical Terminology Training
• Multilingual preferred