Patient Access Liaison

About the role

The Patient Access Liaison (PAL) – Active plays a critical role in ensuring patients do not experience interruptions in therapy due to insurance or benefit changes. By proactively monitoring eligibility and authorization status, this role helps remove barriers before they impact patient care.

Responsibilities

• Monitor monthly insurance eligibility and authorization status for assigned active patients
• Review CareTend queues and ensure all authorizations are current and on file before service delivery
• Identify coverage changes and work directly with patients, sales teams, and physicians to obtain updated insurance or clinical documentation
• Notify Reimbursement Specialists when new benefits verification or prior authorizations are required
• Serve as the primary point of contact for patients, providers, and field partners, answering benefits and authorization questions as they arise
• Collaborate closely with reimbursement, nurse coordination, pharmacy operations, and data entry teams to keep cases moving forward
• Communicate potential delays proactively to downstream teams
• Document all patient, provider, and internal communications accurately in systems of record
• Track referral status, volume, and workload metrics to organize daily activities and meet service goals
• Support PAL-Pending duties as needed to ensure intake coverage and continuity

Requirements

• 1–3 years of experience supporting patient referrals, prescription services, or reimbursement in infusion or specialty therapies
• Experience delivering high-quality customer service to patients and healthcare providers
• Familiarity with electronic health records or pharmacy patient management systems
• Proficiency in medical or pharmacy terminology
• Strong organizational skills and comfort managing multiple priorities in a fast-paced environment
• Moderate proficiency in Microsoft Office (Word, Excel, PowerPoint)
• High school diploma or equivalent (Bachelor’s degree preferred)
• Willingness to travel up to 5% as needed

Qualifications

• General understanding of insurance benefits, payer requirements, and verification processes
• Familiarity with infusion therapy workflows and patient needs

Skills

• Strong communication and interpersonal skills
• Attention to detail and accuracy in documentation
• Ability to work independently and as part of a team
• Flexibility and adaptability to changing priorities

Benefits

At LUX Infusion, we provide a comprehensive benefits package to support your well-being and career growth. This includes:

• Health insurance
• Paid time off
• Professional development opportunities
• Flexible work arrangements
• Employee wellness programs

Pay

Compensation: Up to $29.00 per hour, based on experience

Schedule

Monday–Friday, 8:30 AM–5:00 PM CST or EST

Physical Demands

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at Careers@LUXInfusion.com or 954.385.7322 x 1425.

General Information

• Employees are expected to participate annually in required legal and ethical compliance training
• Employees are expected to consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies
• Employees are expected to adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
• Employees are expected to refrain from any behavior that could be considered unethical or unlawful

Expectations for All Employees

All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked-hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement.

General Information

This role operates in a fast-paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate. Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others.

Equal Opportunity Employer

LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.