Patient Service Coordinator (PSC) - Float

We need to output HTML fragment with sections only if real content. Use

for headings: About the role, e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to parse the posting. Content: Location Detail: 85 Seymour Street - HHMOB (10117) Shift Detail: Monday-Friday Travel is required. Start here at Hartford HealthCare and be part of something better! Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do. We invite you to become part of Connecticut’s most comprehensive healthcare network. Love variety and new environments? Our Float Team travels across the region to provide essential coverage in Primary and Specialty Care settings. Each day brings fresh experiences, new colleagues, and the opportunity to grow your skills while supporting high-quality patient care. As part of a flexible, high-impact team, you'll gain diverse experience, adapt to different clinical environments, and play a key role in maintaining exceptional care wherever you're needed most. Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties. At Hartford HealthCare Medical Group We Offer Supportive environment to promote professional and interpersonal development and growth Tuition Reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleague AND dependents Medical, dental and vision coverage options Generous PTO to promote work/life balance Employee assistance and wellness programs including a strong focus on promoting mental health Discounts on services, products and optional coverages – movie tickets, pet insurance, travel and more! Job Summary Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards. Delivers exceptional customer service with the HHC brand experience. Welcomes patients in person or on the telephone and takes detailed messages as needed. Registers arriving patients, includes insurance verifications, patient demographic updates, and video visits. Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records. Manages high call volumes. Follows Standard Work to ensure efficient patient experience. Corresponds with clinical operations and/or providers as necessary. Transfers calls as appropriate to clinical team members, including complaints and escalations. Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.). Schedules follow-up appointments and associated testing, documents these appointments and ensures the necessary referral authorization is obtained. Collects co-payments and office charges as needed and explains office payment billing policies to patients. This role offers the opportunity to travel between offices —bringing variety to your workday and the chance to collaborate across multiple teams and communities. Qualifications High school diploma or equivalent preferred Relevant experience in a fast-paced medical office highly preferred. Epic experience preferred. We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment. We need to remove boilerplate: cookie/navigation/legal/EEO etc. Not present. We need to preserve all substantive info. We need to create sections: maybe About the role (intro), Responsibilities (list of duties), Qualifications (list), Benefits (list). Also maybe Skills? Not explicit. Pay? Not mentioned. Schedule? Monday-Friday Travel is required. That's schedule info: Monday-Friday, travel required. So we can have Schedule section. We need to avoid placeholder text like "commensurate with experience". Not present. We need to use

for each section heading. We need to use

• for any list of duties/requirements/benefits. We need to use

  for prose. We need to not repeat job title as heading (not given). No Job ID. We need to output only HTML fragment. Let's extract content. First, location and shift: "Location Detail: 85 Seymour Street - HHMOB (10117) Shift Detail: Monday-Friday Travel is required." This is location and schedule. We can include location maybe in About the role? Or separate? The instruction: include a section only when posting has real specific content. We have location detail; could be part of About the role or maybe a short p. Since not a heading, we can embed in a paragraph. We need to avoid duplication. Let's craft:

  About the role

  Location: 85 Seymour Street - HHMOB (10117). Schedule: Monday‑Friday, with required travel between offices. Join Hartford HealthCare’s Float Team, traveling across the region to provide essential coverage in Primary and Specialty Care settings. You’ll gain diverse experience, adapt to different clinical environments, and play a key role in maintaining exceptional patient care while supporting a large, physician‑led medical group offering primary care, urgent care, and more than 30 specialties.

  That captures intro. Now Responsibilities: list of duties from Job Summary and following paragraphs. Let's extract duties: - Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. - Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. - Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. - The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards. - Delivers exceptional customer service with the HHC brand experience. - Welcomes patients in person or on the telephone and takes detailed messages as needed. - Registers arriving patients, includes insurance verifications, patient demographic updates, and video visits. - Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records. - Manages high call volumes. - Follows Standard Work to ensure efficient patient experience. - Corresponds with clinical operations and/or providers as necessary. - Transfers calls as appropriate to clinical team members, including complaints and escalations. - Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.). - Schedules follow-up appointments and associated testing, documents these appointments and ensures the necessary referral authorization is obtained. - Collects co-payments and office charges as needed and explains office payment billing policies to patients. - This role offers the opportunity to travel between offices — bringing variety to your workday and the chance to collaborate across multiple teams and communities. We can combine some duplicates (e.g., scheduling appointments appears twice). We'll keep unique. Now Qualifications: - High school diploma or equivalent preferred - Relevant experience in a fast-paced medical office highly preferred - Epic experience preferred Also maybe "We take great care of careers..." but that's more about organization; could be part of About the role. Now Benefits: from "At Hartford HealthCare Medical Group We Offer ..." list: - Supportive environment to promote professional and interpersonal development and growth - Tuition Reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleague AND dependents - Medical, dental and vision coverage options - Generous PTO to promote work/life balance - Employee assistance and wellness programs including a strong focus on promoting mental health - Discounts on services, products and optional coverages – movie tickets, pet insurance, travel and more! Also maybe "competitive benefits program designed to ensure work/life balance" but that's generic. We'll list those. Now Skills? Not explicit separate; maybe we can omit Skills section. Pay: not mentioned. Schedule: we already included in About the role; but we could also have a Schedule section with Monday-Friday, travel required. However we already have schedule in About. The instruction: prefer a few substantive sections over many thin ones. So we can keep schedule within About. Thus sections: About the role, Responsibilities, Qualifications, Benefits. Now we need to ensure we don't include filler like "not specified". All good. Now produce HTML:

  About the role

  Location: 85 Seymour Street - HHMOB (10117). Schedule: Monday‑Friday, with required travel between offices. Join Hartford HealthCare’s Float Team, traveling across the region to provide essential coverage in Primary and Specialty Care settings. You’ll gain diverse experience, adapt to different clinical environments, and play a key role in maintaining exceptional patient care while supporting a large, physician‑led medical group offering primary care, urgent care, and more than 30 specialties.

  Responsibilities

  • Serve patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts.
  • Create a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations.
  • Schedule appointments to provide timely, accurate, friendly, and clinically appropriate patient access.
  • Respond to incoming correspondence from patients, caregivers, healthcare providers, and others in accordance with patient privacy and safety standards.
  • Deliver exceptional customer service with the HHC brand experience.
  • Welcome patients in person or on the telephone and take detailed messages as needed.
  • Register arriving patients, including insurance verifications, patient demographic updates, and video visits.
  • Use Epic, patient portal, appointment reminder systems, mobile applications, and other technology to manage scheduling, interact with patients and providers, and update files and patient records.
  • Manage high call volumes.
  • Follow Standard Work to ensure efficient patient experience.
  • Correspond with clinical operations and/or providers as necessary.
  • Transfer calls as appropriate to clinical team members, including complaints and escalations.
  • Schedule patient appointments and inform patients of essential preparation requirements prior to visit (referrals, x‑rays, medical reports, etc.).
  • Schedule follow‑up appointments and associated testing, document these appointments, and ensure necessary referral authorization is obtained.
  • Collect co‑payments and office charges as needed and explain office payment billing policies to patients.
  • Travel between offices to bring variety to the workday and collaborate across multiple teams and communities.

  Qualifications

  • High school diploma or equivalent preferred
  • Relevant experience in a fast‑paced medical office highly preferred
  • Epic experience preferred

  Benefits

  • Supportive environment to promote professional and interpersonal development and growth
  • Tuition reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleague and dependents
  • Medical, dental, and vision coverage options
  • Generous PTO to promote work/life balance
  • Employee assistance and wellness programs, including a strong focus