Jobs · Healthcare · North Carolina

Patient Service Associates-Duke Primary Care-Leesville-Part-time

Duke Health · Durham, NC · 1 mo ago
HealthcarePart-time
We need to output HTML fragment with sections only if there is real specific content. The posting includes: About Duke Health (intro), About Duke Primary Care, Occ Summary (maybe "Occ Summary" is heading?), Work Performed (list of duties), Knowledge, Skills And Abilities, Level Characteristics (N/A - skip), Minimum Qualifications (Education, Experience, Degrees, Licensures, Certifications N/A), then EEO boilerplate (remove), Physical Job Functions (maybe include? It says "Certain jobs at Duke University...". That's generic boilerplate; we should remove as it's boilerplate. Also no Pay, Schedule, Benefits specifics. So we will have sections: About Duke Health? The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). They gave examples but we can use appropriate headings. We should not repeat job title as heading. The posting includes "About Duke Health" intro paragraph, then "About Duke Primary Care". Could combine as "About the role" maybe? But we need to preserve substantive info. We can create sections: About Duke Health (maybe as

About Duke Health

) with paragraph. Then About Duke Primary Care (

About Duke Primary Care

) with paragraph. Then Responsibilities (

Responsibilities

) with
  • list of duties from Work Performed. Then Knowledge, Skills And Abilities (

    Knowledge, Skills and Abilities

    ) with
    • . Then Minimum Qualifications (

      Minimum Qualifications

      ) with
      • for Education, Experience, Degrees etc. However Degrees etc are N/A, we should not include placeholder. So only include Education and Experience if they have content. Education: "Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education". That's substantive. Experience: "Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities." That's substantive. Degrees, Licensures, Certifications N/A -> skip. Level Characteristics N/A -> skip. So Minimum Qualifications section will have two list items. We need to remove duplicated lines, boilerplate. Also remove "Occ Summary" maybe it's a heading but we can treat as part of Responsibilities. The "Occ Summary" line: "Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management." That's basically a summary of responsibilities; we can incorporate into responsibilities list. We must preserve ALL substantive information; do not invent or summarize away detail. So we need to keep each duty as separate list items? The instruction: Use
        • for any list of duties/requirements/benefits. So we can break the long sentences into list items. But we must not lose detail. Could keep as one list item per sentence. However we need to ensure we don't miss any details. Let's extract duties from Work Performed section: - Prepare for clinic visits by reviewing next day patients and completing next day preparation activities. - Enter pre-visit orders and prepare new patient charts. - Pick up X-rays, office charts, medical records, reports, petty cash and collections bag. - File history sheets, ancillary reports and all other required patient record documentation. - Return medical records. - Attach HIPPA/Medicare documents to the encounter forms. - Check-in patient upon arrival in the practice. - Identify correct patient information in Maestro Care. - Verify patient demographic data. - Edit Maestro Care as needed. - Accurately identify the appropriate account for patient visit. - Present and educate patients on required forms and obtain signature as required by policy and procedure. - Completes all Maestro Care check-in files and manage all appropriate alerts. - Collect and post co-payments and balances on accounts due. - Imprint all patient specific chart documents and requisition/transmittal documents. - Copy, file and distribute insurance cards as indicated by procedure. - Coordinate all labs/procedures as requested. - Maintain private physician office charts. - Prepare encounter forms. - Investigate and account for missing encounter forms. - Audit encounter forms for completeness and accuracy before batching. - Batches encounter forms or charge posting in Maestro Care. - Schedule tests and procedures. - Complete and distribute ancillary service requisitions. - Explain billing to patients according to PRMO credit and collection policies. - Determine the amount of cash to be collected based on insurance plan. - Check-out patients. - Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures. - Answer telephone, take and deliver messages to physicians, nurses and others. - Report obtained medical information from patients and referring physicians accurately, completely and timely. - Disseminate messages according to practice communication standards. Also from Occ Summary: "Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management." This overlaps but we can include as separate items if not already covered. Many are covered. We could add: "Coordinate and participate in daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling." and "Provide customer service, message distribution, ancillary scheduling and preparation and referrals management." But to avoid duplication, we could keep them if they add nuance. The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. If we omit the Occ Summary sentences, we might be losing some nuance (customer service, message distribution, ancillary scheduling and preparation, referrals management). However many of those are already covered elsewhere: customer service (maybe covered by check-in/out, educating patients), message distribution (covered later), ancillary scheduling (covered), referrals management (maybe not explicitly elsewhere). So we should include those specifics. Thus we need to include items from Occ Summary that are not already covered: "Provide customer service", "Message distribution", "Ancillary scheduling and preparation", "Referrals management". We already have message distribution later, ancillary scheduling (coordinate labs/procedures as requested, complete and distribute ancillary service requisitions). Referrals management not elsewhere. So we add a list item for referrals management. Also "Coordinate and participate in daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling." This is largely covered but we can keep as a summary item; but might be redundant. To preserve all detail, we could keep it as a separate item even if overlapping. The instruction says do not summarize away detail, but duplication is okay? It says remove duplicated lines. So we should avoid duplicating the same exact content. The Occ Summary sentence is not exactly same as any other; it's a combination. However many subparts appear elsewhere. To be safe, we could keep it as a separate item but risk duplication. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we should remove duplicated lines. If a line is duplicated exactly, we remove. This sentence is not exactly duplicated elsewhere, but its components appear elsewhere. It's not a duplicated line; it's a unique sentence. So we keep it. Thus responsibilities list will be long. Now Knowledge, Skills And Abilities: list items: - Strong verbal and written communication. - Basic PC and data entry skills. - Knowledge of medical terminology and telephone etiquette. - Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others. - Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms. We could break each sentence into list item. Now Minimum Qualifications: Education and Experience. Education: "Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education." Experience: "Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities." We could split into two list items: Education and Experience (maybe combine experience sentences into one item). But we can keep as two items: Education item, Experience item (with both sentences). Or split experience into two items: one about one year experience, another about coordinating multiple tasks. The instruction: Use
          • for any list of duties/requirements/benefits. So we can treat each requirement as list item. So we can have: - Education: Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education. - Experience: Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field. - Experience: Experience in effectively coordinating multiple tasks or activities. But we might want to label them. Could just have items without label. However to preserve meaning, we could include the label inside the item. Now we need to output only HTML fragment, no /. Use

            for headings. Thus final HTML:

            About Duke Health

            At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

            About Duke Primary Care

            Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

            Responsibilities

            • Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management.
            • Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.
            • Enter pre-visit orders and prepare new patient charts.
            • Pick up X-rays, office charts, medical records, reports, petty cash and collections bag.
            • File history sheets, ancillary reports and all other required patient record documentation.
            • Return medical records.
            • Attach HIPPA/Medicare documents to the encounter forms.
            • Check-in patient upon arrival in the practice.
            • Identify correct patient information in Maestro Care.
            • Verify patient demographic data.
            • Edit Maestro Care as needed.
            • Accurately identify the appropriate account for patient visit.
            • Present and educate patients on required forms and obtain signature as required by policy and procedure.
            • Completes all Maestro Care check-in files and manage all appropriate alerts.
            • Collect and post co-payments and balances on accounts due.
            • Imprint all patient specific chart documents and requisition/transmittal documents.
            • Copy, file and distribute insurance cards as indicated by procedure.
            • Coordinate all labs/procedures as requested.
            • Maintain private physician office charts.
            • Prepare encounter forms.
            • Investigate and account for missing encounter forms.
            • Audit encounter forms for completeness and accuracy before batching.
            • Batches encounter forms or charge posting in Maestro Care.
            • Schedule tests and procedures.
            • Complete and distribute ancillary service requisitions.
            • Explain billing to patients according to PRMO credit and collection policies.
            • Determine the amount of cash to be collected based on insurance plan.
            • Check-out patients.
            • Make return appointments by

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