Patient Service Associate (PSA) June 2026

Responsibilities

• Assist qualifying patients and caregivers in obtaining their cannabis/cannabis infused or medicated products
• Participate actively in ongoing training in customer service delivery
• Absorb and follow Temescal Wellness operational policies and procedures related to dispensary operations and medicated product dispensing
• Maintain a well-stocked and beautifully merchandised dispensary
• Uphold all standards pertaining to dispensary cleanliness and Serv-Safe guidelines for infused product handling
• Consistently provide a transformative patient experience by making every effort to partner with the patient to find the best available product for their stated need
• Maintain store security, including building security and the security of all company assets to include the handling of cash and other financial instruments

Requirements

• Authentic passion to serve the qualifying patients and caregivers of the state of New Hampshire
• Affinity for handling multiple demands simultaneously and proficiency with time management
• Ability to learn and to use seed to sale POS software in compliance with program regulations
• Strong attention to detail
• High-energy, enthusiasm and positivity, a general can-do spirit
• Exemplary customer service skills as observed by supervisors and as validated by patient feedback
• Ability to actively listen to patients and guests and to assist in guiding their product choices
• Thorough knowledge of all program guidelines and relevant Temescal Wellness policies and procedures
• Strong verbal and written communication skills
• Ability to visually examine products for quality and signage/labeling accuracy
• Enjoy a start-up environment that requires the ability to adapt to change and improvise to overcome unexpected challenges
• Exhibit a “can-do” attitude and a willingness to take on new responsibilities and tasks as they become necessary
• Ability to assure compliance by demonstrating attention to detail and the aptitude to process and internalize a large volume of information, most specifically around state regulations
• Relentless pursuit of accuracy and of achieving efficiency through technology and scalable processes

Essential Job Functions

• Ability to stand and walk for extended periods of time
• Bend and stoop to grasp objects, bend and twist neck and waist, reach above and below shoulders and squat
• Bend and lift loads, not to exceed 50 pounds
• Repetitive use of hands for grasping, pushing, pulling and fine manipulation

Compensation and Benefits

• $16.75/hour
• Tips eligible
• paid time off policy
• Mission-driven organization with an excellent work-life balance