Customer Service Associate

Responsibilities

• Input orders into computer system as directed by sales team
• Invoice outbound product sales which includes, logistics, receiving/applying payments and other tasks
• Provide support to managers & other employees by handling variety of office tasks to ensure that all interactions between the organization and others are positive and productive
• Handle complaints & Warranty claims
• Answer inbound calls and handle or redirect them as appropriate
• Handle in-store retail sales as required
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Interface between sales and customers
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Organizing, scanning, filing required
• Other duties as assigned

Skills

• Strong Data Entry and organizational skills
• Detail Oriented / Problem Solving
• Ability to multi-task, prioritize, and manage time effectively
• Punctual, meticulous, and reliable
• Familiarity with QuickBooks, CRM systems and MS office including Excel
• Prior experience as an office assistant, administrative assistant or accounting would be a plus