Customer Service Associate - PT

Responsibilities

• Processes and coordinates all aspects of program reservation and registration.
• Verifies resident status and confirms program availability.
• Collects and tracks monies for participant registration utilizing Point of Sale/Recreation Registration systems, and provides a receipt to all residents.
• Handles all aspects of Point of Sale/Recreation Registration including updating, adjusting, voiding and correcting information as necessary, opening and closing shifts, reconciling monies collected daily and providing accurate reports.
• Legibly records names of paid residents onto appropriate program rosters/day trip itineraries with accuracy and efficiency.
• Maintains activity desk information forms as needed—flyers, refund forms, handouts, room reservation forms, etc.
• Accurately processes cancellations, refunds, program rosters and waiting lists filling program openings as they occur.
• Checks resident files for verification of registration receipts in the case that a resident may misplace their program receipt, or there is a question of whether their names were not recorded properly.
• Makes program reservation confirmation calls with accuracy and efficiency.
• Interacts with residents and members of the public, as required and coordinates inquiries.
• Retrieves voicemail messages for Customer Service desk. Answers questions on programs and activity services. Directs telephone inquiries to appropriate CAM, Restaurant, Sales and Administration departments.
• Assists with administrative clerical duties as directed.
• Correctly completes assignments and tasks in a timely manner in spite of interruptions and distractions.
• Attends all mandatory workshops and employee meetings as requested.
• Possess the ability to work independently without supervision and carry out tasks to completion with detailed accuracy.
• May be required to lift items weighing as much as 20 pounds.
• Must be CPR and AED certified or be willing to become certified.
• Must be able to work extended hours including weekends, evenings and holidays as necessary.

Qualifications

• High School graduate or equivalent.
• Two to three years previous experience in a retail business or cash-handling environment.