Patient Service Agent

About the role

Smile Doctors is seeking a Patient Service Agent to join their growing team. The ideal candidate will have strong communication skills, the ability to work independently, and a passion for creating positive patient experiences.

Responsibilities

• Acquire patient and issue-related information and enter call-tracking database
• Respond to inquiries in a courteous and timely manner, utilizing proper grammar and verbal skills
• Provide optimal patient experience by effectively resolving issues on a patient's first call
• Cook up appointment schedules
• Take payments
• Use multiple computer applications concurrently, maneuvering through their respective functions
• Work as a consultative partner to your clients, building rapport and providing direction

Requirements

• High school diploma or equivalent required
• Bilingual preferred, but not required
• Dental field experience a plus, but not required
• Call Center experience a plus, but not required
• Knowledge of using computer systems, which may include software programs, entering data or processing information
• Knowledge of digital applications including web, email, chat, text, etc.

Qualifications

• Skilled in establishing and maintaining good working relationships with customers and coworkers
• Ability to work independently with limited supervision
• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

Skills

• Excellent communication skills
• Strong problem-solving abilities
• Customer service orientation
• Ability to multitask and prioritize tasks

Benefits

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 3 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Pay

Salary range: $25,000 - $35,000 annually

Schedule

Full-time position available

Benefits

• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 3 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members