Patient Service Agent - Primary Care Call Center

About the role

Patient Service Agent - Hybrid Remote, Primary Care Call Center. Full‑time, Monday‑Friday 8 am‑5 pm, 40 hours per week. Training is onsite full‑time for at least 90 days before hybrid work becomes an option; after training the role includes regular onsite responsibilities, so candidates must live within commuting distance of Oklahoma City, OK.

Responsibilities

• Schedule patient appointments
• Take patient messages
• Provide general information regarding visit instructions and expectations
• Maintain a calm, pleasant, professional attitude
• Deliver excellent customer service using exceptional telephone etiquette

Qualifications

• Education: High School Diploma or equivalent
• Experience: Customer service experience required; two years of experience in a healthcare environment strongly preferred
• Other Skills and Knowledge: Basic computer skills, data entry; professional, courteous, and compassionate attitude; ability to multi‑task; typing speed of 60 wpm

Physical Requirements

• Ability to push, pull, and/or lift 50 lbs on a regular basis
• Prolonged standing and walking during each shift
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties

Benefits

From day one, Mercy offers outstanding benefits — including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.