Patient Service Agent - Primary Care Call Center

About the role

This is a full-time, hybrid-remote position in the Primary Care Call Center. The role requires training onsite full-time for at least 90 days before hybrid work becomes an option. After training, the person hired will have regular onsite responsibilities and must live within commuting distance to Oklahoma City, OK.

Responsibilities

• Schedule patient appointments and take patient messages.
• Provide general information regarding visit instructions and expectations.
• Maintain a calm, pleasant, and professional attitude.
• Deliver excellent customer service using exceptional telephone etiquette.

Requirements

• High School Diploma or equivalent.
• Customer service experience required; two years of experience in a healthcare environment strongly preferred.
• Basic computer skills and data entry proficiency.
• Professional, courteous, and compassionate attitude with the ability to multitask.
• Typing speed of 60 WPM.

Physical Requirements

• Ability to push, pull, and/or lift 50 lbs on a regular basis.
• Prolonged standing and walking during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Schedule

Full-time, Monday–Friday, 8:00 AM–5:00 PM, 40 hours per week.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion.