Patient Scheduling Representative - Remote (see full posting for eligible states)

NAH currently hires for remote positions in the following states: Alabama, Arizona, Florida, Georgia, Idaho, Indiana, Kansas, Michigan, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas.

Responsibilities

• Patient Registration and Scheduling
  • Navigate web-based products or system applications required for registration or scheduling.
  • Accurately identify patient for direct data entry of required clinical, demographic, and insurance information into the electronic medical record during registration or appointment booking.
  • Provide general explanation of scheduled procedures and patient instructions necessary for conducting medical services.
  • Ensure system documentation accurately reflects activities related to patient or provider contact, order documentation, insurance verification, financial education, and payment.
  • Explain legal forms and secure signatures from the patient or authorized party as required for services.
  • Demonstrate basic understanding of compliance standards within a healthcare environment, including EMTALA and HIPAA-Privacy Patient Confidentiality regulations.
• Eligibility/Authorization Management
  • Accurately identify and select insurance carrier in the patient medical record for specified dates of medical services.
  • Navigate web-based products or system applications to initiate and document insurance eligibility, benefit details, and authorization requirements.
  • Perform required notifications to secure and document insurance authorization for identified medical services, surgical procedures, and inpatient/observation stays.
  • Demonstrate basic knowledge of CPT and ICD-10 diagnosis coding documentation as required for medical services.
• Financial Counseling
  • Demonstrate basic knowledge of regulatory or third-party payer insurance requirements, including Medicare, AHCCCS/Medicaid, Workers Comp, and other commercial payers.
  • Educate patients on insurance eligibility, coverage, and availability of medical financial assistance programs.
  • Collect identified patient financial liabilities; perform secured payment entry and deposit/cash reconciliation steps.
• Revenue Cycle Support
  • Perform PBX Switchboard functions, including answering and routing internal/external calls, paging codes and fire alarms, and handling department call volumes to respond to requests from patients, providers, or other hospital departments.
  • Act as a resource for clinical departments regarding registration/scheduled services related to data entry of patient account fields, provider order requirements, and questions about insurance coverage or financial assistance.
• Compliance/Safety
  • Report any safety-related incidents in a timely fashion through the Midas/RDE tool.
  • Attend all safety-related training programs and perform work in a safe manner.
  • Monitor the work environment for possible safety issues and ensure others perform work safely.
  • Stay current and comply with state and federal regulations/statutes and company policies impacting the area of responsibility.
  • Ensure all certifications and/or licenses are up-to-date and valid prior to expiration dates, if required for the position.
  • Complete all company-mandated modules and required job-specific training within the specified time frame.

Qualifications

• Education
  • High School Diploma or GED (Required)
  • Medical Terminology Coursework (Preferred)
• Experience
  • Basic level of computer skills, including keyboarding of 25-35 words per minute (Preferred)
  • 1 year of call center or customer service experience, or 1 year of experience in a medical facility (Preferred)
  • Proficiency in Microsoft Applications (Excel, Word, PowerPoint) (Preferred)

Healthcare is a rapidly changing environment, and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers and competence in using computers and basic software programs.