Patient Scheduling Coordinator - Spanish Speaking

Position Summary

As a Patient Scheduling Coordinator, you will play a vital role in connecting patients with essential medical care. In this fast-paced, target-driven environment, you will engage with potential and existing patients, overcome objections, and confidently schedule appointments. If you thrive in a dynamic setting, enjoy interacting with people, and want to be part of a growing, stable organization—apply online today! No medical experience? No problem! We provide comprehensive training to ensure you feel confident in assisting patients effectively.

Key Responsibilities

• Handle inbound and outbound calls in a high-volume
• Present a positive, professional, and energetic approach to patients
• Met and exceed key performance metrics (KPIs) related to scheduling and retention
• Educate patients on services, benefits, and appointment details
• Proactively follow up with patients to ensure continued care and appointment attendance
• Resolve patient concerns efficiently while maintaining a high level of customer service
• Accurately enter patient information and schedule appointments in the system
• Work collaboratively with the team to drive patient engagement and retention
• Adhere to scripts, decision trees, and compliance protocols

Requirements

• Minimum 1+ years of call center experience in customer service, retention, or a similar role
• Exceptional communication skills, both verbal and written
• Strong organizational, data entry, and follow-up skills
• Proficiency in Word, Excel, and call center systems
• Ability to empathize with patients while confidently guiding them toward a solution
• Must follow scripts and decision trees as required
• Adaptability to a fast-paced, target-driven environment
• Regular, consistent, and punctual attendance