Patient Scheduling Coordinator

About the role

Under general supervision, performs patient scheduling functions and check-out duties in addition to a significant amount of higher-level work, including a combination of TES (Transaction Editing System) duties, medical coding, lead responsibilities, financial coordination, and related administrative functions.

Responsibilities

• Schedules clinical appointments for new and returning patients with independent judgment and discretion to prioritize appointments using the IDX system.
• Follows Clinical Operations standards to promote a cooperative work and patient care environment.
• Makes daily judgments over the telephone regarding the timeframe in which patients should be seen based on experience and examination of patient charts.
• Coordinates extensive laboratory work and diagnostic testing for patients using LastWord, NotesLink, Logician, and manual laboratory slips.
• Anticipates necessary laboratory work and testing based on knowledge of patient needs.
• Coordinates testing for inpatients, using judgment and discretion regarding the seriousness of the condition to properly plan transportation, testing timeframes, and types of tests performed.
• Performs complex coordination among WFUHS physicians, external physicians, patients, nurses, and outside testing laboratories to ensure all necessary testing is completed and required paperwork is accurate and complete.
• Coordinates departmental consult services as directed.
• Answers inquiries regarding clinic policies and procedures.
• Initiates and facilitates resolution of patient concerns and complaints utilizing Medical Center professionals as needed.
• Practices excellent customer service skills and accommodates patients' special needs, including interpreter services.
• Assures each patient's chart is fully prepared prior to the visit, including chart work-up.
• Processes Transaction Editing System (TES) files by obtaining requested information.
• Performs medical coding as needed to assure proper billing for services rendered.
• Coordinates surgeries using discretion regarding scheduling timeframes, instruments needed, room availability, and physician schedules.
• Obtains precertification and coordinates activities with NCBH as required.
• Assures patients have all necessary information regarding their procedure.
• Performs financial duties such as: authorizing or obtaining authorization for insurance, reviewing encounter forms, assisting with medical coding, providing assistance to patients regarding