Patient Scheduling Assistant; 1.0 FTE, Day Shift

Full-time position (1.0 FTE) on the day shift, Monday through Friday.

About the role

The Scheduling Assistant will coordinate scheduling, referral management, registration, prior authorization, and insurance verification processes for patients entering the UnityPoint Health – Meriter system via the Central Scheduling Department. Responsibilities include investigating and identifying customer needs, referencing multiple documents for scheduling guidelines, and providing exceptional customer service in a timely and efficient manner. This is a fast-paced call center position requiring the ability to multi-task with attention to detail and reprioritize needs based on call volumes.

This position is primarily remote but requires 3-4 months of in-person learning as well as periodic onsite education.

Responsibilities

• Use strong written communication skills to work closely with clinical department staff to schedule and reschedule appointments as needed.
• Coordinate scheduling, referral management, registration, prior authorization, and insurance verification processes.
• Investigate and identify customer needs while referencing multiple documents for scheduling guidelines.
• Provide exceptional customer service in a timely and efficient manner.
• Multi-task with attention to detail and reprioritize needs based on call volumes.

Requirements

• High School Diploma or equivalent.
• Two years of customer service or healthcare-related experience.
• Prior receptionist, administrative, or clerical experience preferred.

Benefits

• Paid time off and parental leave.
• 401K matching and an employee recognition program.
• Dental, health, and vision insurance.
• Paid holidays, short and long-term disability.
• Pet insurance for four-legged family members.
• Tuition reimbursement and adoption assistance.

Pay

Starting at $18.32 per hour.

Schedule

• 40 hours per week.
• No weekends.
• Day shift, Monday through Friday.