Patient Scheduling Assistant; 0.5 FTE, Day Shift
About the role
The Scheduling Assistant will coordinate the scheduling, referral management, registration, prior authorization, and insurance verification processes for patients entering the UnityPoint Health – Meriter system via the Central Scheduling Department. They will investigate and identify customer needs, reference multiple documents for scheduling guidelines all while providing exceptional customer service in a timely and efficient manner. They will use strong written communication skills to work closely with clinical department staff to schedule and reschedule appointments as needed. This position is a very fast paced call center position that requires the ability to multi-task with attention to detail and the ability to reprioritize needs based on call volumes. This position is primarily remote but will require 3-4 months of in-person learning as well as periodic onsite education.
Why UnityPoint Health – Meriter?
At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in.
Benefits
- Paid time off
- Parental leave
- 401K matching
- Employee recognition program
- Dental, health and vision insurance
- Paid holidays
- Short and long-term disability
- Pet insurance
- Tuition reimbursement
- Adoption assistance
Qualifications
- High School Diploma or equivalent
- Two years of customer service or healthcare related experience
- Prior receptionist, administrative, or clerical experience preferred