Patient Scheduling & Access Specialist (PSAS-EXT)

Job Summary Birmingham OB/Gyn is seeking a motivated, organized, and technology-comfortable Patient Scheduling & Access Specialist to join our team. This position combines patient scheduling and customer service with an important additional responsibility: helping Birmingham OB/Gyn continually improve how patients access our practice, including how we use AI-assisted scheduling technology. Our practice uses technology to handle many routine scheduling interactions, allowing our team to focus on patients and situations that benefit from personal attention, problem-solving, and human judgment. The ideal candidate enjoys helping people, communicates well, learns technology quickly, and is interested in finding better ways to make scheduling easier for both patients and staff. Primary Responsibilities Patient Scheduling & Access Schedule, reschedule, and cancel patient appointmentsAssist patients with scheduling questions and more complex appointment needsGather the information necessary to determine the appropriate appointment typeProvide patients with appointment information and instructionsEnter and update patient demographic and scheduling information accuratelyCommunicate with physicians, nurses, and other staff when scheduling questions require additional guidanceHelp manage appointment availability and scheduling workflowsRoute clinical questions and messages to the appropriate staffMaintain accurate documentation within the electronic health recordProvide professional, compassionate service to patients throughout the scheduling process AI-Assisted Scheduling & Technology Work alongside our AI scheduling platform to provide an efficient and responsive patient scheduling experienceManage scheduling situations transferred or escalated from the AI scheduling agent when human assistance is neededIdentify recurring patient questions or scheduling situations that could potentially be handled more effectivelyProvide feedback about opportunities to improve scheduling processes and the use of AI-assisted scheduling technologyAssist with testing and evaluating changes to scheduling workflows and processesHelp ensure scheduling protocols and information used by our staff and technology remain accurate and effectiveIdentify situations where human judgment or additional assistance is appropriate Process Improvement Identify recurring scheduling issues or sources of patient frustrationHelp develop more efficient patient access and scheduling workflowsLook for opportunities to improve the way technology and staff work togetherCommunicate recurring scheduling problems or opportunities for improvementHelp ensure established scheduling protocols are consistently followedProtect patient confidentiality and comply with HIPAA requirements and practice policies Qualifications High school diploma or equivalent requiredPrevious medical scheduling, patient access, medical office, call center, customer service, or other healthcare experience preferredExcellent customer service and interpersonal skillsStrong verbal communication and listening skillsStrong computer skills and comfort learning new technologyStrong attention to detail and organizational skillsAbility to manage multiple responsibilities efficientlyComfortable learning and applying scheduling protocols and medical terminologyGood problem-solving skillsAbility to recognize situations requiring additional assistance or escalationInterest in using technology and process improvement to create a better patient experienceDependable, adaptable, and able to work effectively independently and as part of a team Previous medical appointment scheduling experience is helpful but not required. We are particularly interested in candidates who demonstrate excellent customer service, strong communication skills, comfort with technology, curiosity, and a willingness to learn. What We're Looking For Our Patient Scheduling & Access Specialist does more than simply put appointments on a calendar. We are looking for someone who wants to help us improve how patients access Birmingham OB/Gyn. The successful candidate will be patient, personable, accurate, dependable, technologically comfortable, and a strong listener and problem-solver. This person should be comfortable working in an environment where people and technology work together. Technology can help handle routine scheduling interactions, while our team provides personal attention and human judgment when patients have questions or more complex needs. We especially value someone who notices when something isn't working as well as it could and asks: "Is there a better way for us to do this?" If you enjoy helping people, learning new technology, solving problems, and improving the patient experience, we encourage you to apply. Why This Opportunity Is Different Patient access is changing as technology creates new ways for patients to interact with healthcare practices. Birmingham OB/Gyn is investing in technology designed to make it easier for patients to reach us and manage their appointments while allowing our employees to focus more of their attention on situations where their knowledge, judgment, and personal interaction provide the greatest value. Rather than being limited to traditional telephone scheduling, this position provides an opportunity to develop experience in: Patient access and scheduling operationsAI-assisted healthcare workflowsElectronic health record systemsHealthcare technologyCustomer serviceWorkflow optimizationProcess improvement Most importantly, this position plays a direct role in making it easier for patients to access the care they need at Birmingham OB/Gyn.