Patient Scheduler - MU DOC Communication Center

MU Health Care is looking for a dynamic and proactive individual to join our team as a Patient Access Specialist. The ideal candidate is a natural problem-solver with exceptional communication skills and a passion for providing outstanding customer service. You will thrive in a fast-paced environment, working collaboratively with our healthcare team to ensure seamless patient access and satisfaction. Your ability to multitask and maintain a positive attitude under pressure will be key to your success.

About MU Health Care

MU Health Care is proud to be named one of Forbes’ Best-in-State Employers seven years in a row. Our academic health system — the only in mid-Missouri — is home to seven hospitals, including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions — with growth, opportunity and support every step of the way.

Responsibilities

• Provide patients with information on providers, directions to locations, and special instructions.
• Responsible for multidisciplinary scheduling across multiple service lines.
• Interview callers to obtain full understanding of information being requested.
• Maintain strong working relationship with healthcare team by promoting teamwork and communication center success.
• Monitor calls and distribute work to team and/or sections for completion of requests/needs.
• Responsible for satisfying the customer and maintaining the image of MU Health Care.
• Participate in training and observation of new team members.
• Exhibit proactive problem-solving skills, monitor patient access metrics and standards, and develop and coordinate resolution to access barriers when necessary.
• Request, prepare, and ensure the completeness of the patient medical record and physician orders.
• Demonstrate working knowledge of PC word processing, spreadsheets, and applications such as IDX/GE, Cerner, etc., appropriately within introductory period.
• May complete unit/department-specific duties and expectations as outlined in department documents.

Requirements

To qualify for this position, you must meet at least four of the following five criteria:

• 90% work in designated call centers.
• Cover 5 or more departments 90% of the time.
• Complete 5,000+ monthly phone volumes.
• Work on 5 or more clinic location/areas.
• Must be 6 or more FTE working in the designated call center.

Qualifications

• High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired.
• One (1) year of related experience in a medical office, hospital, medical call center, or similar customer service environment. Education may be used in lieu of work experience.

Preferred Qualifications

• Additional license/certification requirements as determined by the hiring department.

Skills

• Exceptional communication and customer service skills.
• Ability to multitask and maintain a positive attitude under pressure.
• Proactive problem-solving skills.
• Working knowledge of PC word processing, spreadsheets, and applications such as IDX/GE, Cerner, etc.

Benefits

• Health, vision, and dental insurance coverage starting day one.
• Generous paid leave and paid time off, including ten holidays.
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years.
• Tuition assistance for employees (75%) and immediate family members (50%).
• Discounts on cell phone plans, rental cars, gyms, hotels, and more.

Pay

Base pay range: $16.68 - $26.31 per hour, based on experience.

Schedule

• Shift: Monday through Friday, 8:00 AM to 5:00 PM.
• Work Arrangement: Onsite with future opportunity to work remotely once trained.

Location

Quarterdeck Building – 2401 Lemone Industrial Blvd, Columbia, MO 65201.

Physical Demands

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required to ambulate, remain in a stationary position, and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.