Patient Scheduler II

Job Description

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician's order, and provides patients with cost estimates and itineraries for upcoming appointments.

Level II Patient Schedulers

• Proficient in scheduling multiple service lines across Essentia Health in a complex, high-call and work queue volume environment.
• Supports a variety of Population Management, Chronic Disease Management and ACO initiatives through patient registry and outbound calling.
• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility.
• Schedules services for patients including ancillary and procedure scheduling.
• Handles incoming calls, follow-up and referral work queues, ticket scheduling.
• Proficiently and accurately enters data into the permanent electronic health record while talking with patients.
• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes.
• Performs other clerical duties as assigned.

Education Qualifications

1 year of clinical healthcare experience OR 1 year experience as a Patient Scheduler I OR 1 year experience in a contact/call center.

Required Qualifications

• 1 year of clinical healthcare experience OR 1 year experience as a Patient Scheduler I OR 1 year experience in a contact/call center.
• Licensure/Certification Qualifications: Not specified.

Employee Benefits

At Essentia Health, we're committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.