Patient Scheduler 2 (H)

Core Job Functions

• Schedules all types of complex exams with attention to detail.
• Delivers exceptional customer service by answering incoming phone calls or contacting patients by phone to determine exam time.
• Obtains and verifies necessary demographic and insurance information.
• Screens and verifies information for ensure accuracy when scheduling exams.
• Absorbs high call volumes to ensure best possible customer service by properly educating the patient on exam preparation and answering questions.
• Utilizes multiple computer applications, scheduling software, network drives to schedule multiple exams within multiple modalities and entities across the UHealth system.
• Uses complex medical terminology and precise scheduling protocols to ensure compliance such as reviewing and comparing patient’s previous imaging report to current order.
• Captures and coordinates processes and timing as required by the physician and facility for special procedures.
• Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, obtain necessary implant information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Qualifications

• Education: High School diploma or equivalent.
• Experience: Minimum 2 Years Of Relevant Experience.
• Knowledge, Skills and Attitudes: Skill in completing assignments accurately and with attention to detail; Skill in data entry with minimal errors; Ability to accurately prepare and maintain records, files, reports and correspondence; Ability to communicate effectively in both oral and written form; Ability to work independently and/or in a collaborative environment; Ability to process and handle confidential information with discretion.

Pay

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Schedule

This is a Full time position.

Benefits

The University of Miami offers a comprehensive benefits package including medical, dental, tuition remission and more.

Pay

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Equal Opportunity Employer

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff