Patient Scheduler I - Therapy and Performance Center

Building Location: Essentia Health - Miller Hill Health Plaza

About the role

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments.

Level I Patient Schedulers are expected to be proficient in scheduling multiple service lines within the same market and one service line across Essentia Health and will be cross trained to provide coverage as needed.

Responsibilities

• Patient identification, registration, and scheduling
• After visit summaries with estimates, patient checkout, and appointment, procedure, and lab scheduling
• Obtaining required signatures and documents from patients
• Full pre-registration of all patients calling to schedule an appointment, including updating guarantor information and verification of insurance eligibility
• Coordinates the scheduling of services for patients including ancillary and procedure scheduling
• Handles incoming calls, follow-up and referral work queues, ticket scheduling
• Proficiently and accurately enters data into the permanent electronic health record while talking with patients
• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes

Requirements

• Education: High school diploma or equivalent (specific qualifications not listed)

Preferred Qualifications

• Previous patient access representative or scheduling experience

Pay

$17.63 - $26.45 per hour

Benefits

• Medical, dental, vision, life, and disability insurance with supplemental options
• 401(k) plan with employer contributions
• Professional development through training, tuition reimbursement, and educational programs
• Flexible scheduling and generous time off
• Wellness resources focused on physical, mental, and emotional health

Note: Benefit eligibility may vary. For full details, refer to your benefit summary or contact the HR Service Center.

Schedule

• 0.4 FTE (part-time)
• Day rotation shift
• Weekends and holidays: No
• No call obligation
• Possible remote/hybrid option