Patient Scheduler I-1

Patient Scheduling

• Patient identification, registration, and scheduling
• After visit summaries with estimates
• Patient checkout and appointment scheduling
• Procedure and lab scheduling
• Obtaining required signatures and documents from patients
• Full pre-registration of all patients calling to schedule an appointment
• Updating guarantor information and verifying insurance eligibility
• Scheduling services for patients including ancillary and procedure scheduling

Communication

• Handling incoming calls
• Completing follow-up and referral work queues
• Ticket scheduling

Support Staff Collaboration

• Works as part of a care team of support staff and clinical staff
• Provides optimal customer service and clinical outcomes

Qualifications

• Proficient in scheduling multiple service lines within the same market and one service line across Essentia Health
• Cross-trained to provide coverage as needed

Education

Key Responsibilities:

Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients

Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility

Coordinates the scheduling of services for patients including ancillary and procedure scheduling

Handles incoming calls, follow-up and referral work queues, ticket scheduling

Proficiently and accurately enters data into the permanent electronic health record while talking with patients

Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes

Preferred Qualifications:

Previous patient access representative or scheduling experience preferred

Employee Benefits

At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health.

Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.

Job Location

Essentia Health - Mid Dakota Bismarck Gateway Clinic

Shift Rotation

Day Rotation (United States of America)

Hours Per Pay Period

80

FTE

1