Patient Scheduler

About the role

Reporting to the Manager Patient Access, the Central Scheduler is responsible for scheduling outpatient diagnostic testing, assisting with the billing process for reimbursement of provided services, and assisting with the outpatient registration process.

Responsibilities

• Schedule and confirm patient diagnostic testing appointments and provide testing requirements and instructions to patients
• Interview patients to obtain and/or complete testing documents, medical case histories, and forms such as intake and insurance forms
• Operate office equipment such as voice mail messaging systems, copiers, fax, and use of computer systems including database entry, word processing, spreadsheets, and other software applications
• Answer telephones and direct calls to appropriate staff

Requirements

• High School Diploma or equivalent required
• 2 years clerical experience in a medical field preferred
• Minimum of 6 months customer service experience required
• Knowledge of medical terminology preferred

Benefits

• Great Benefits and Health Insurance Coverage - Starting Day 1
• 2 Week Orientation includes classroom time in Springfield, MA for colleagues living within 50 miles

Schedule

40 Hours per Week - 1st shift (Days); Mostly Mon‑Fri but rotating half day Saturday (differentials apply)