Jobs · Management · Connecticut

Patient Scheduler

Trinity Health · Hartford, CT · 1 mo ago
On-siteManagementFull-time
We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the posting. Given text: Employment Type:Full time Shift:Day Shift Description:2 Week Orientation will require classroom time in Springfield, MA for local colleagues Position Purpose Reporting to the Manager Patient Access, the Central Scheduler is responsible for scheduling outpatient diagnostic testing, assisting with the billing process for reimbursement of provided services, and assisting with the outpatient registration process. What you will do Schedule and confirm patient diagnostic testing appointments and provide testing requirements and instructions to patients Interview patients to obtain and/or complete testing documents, medical case histories, and forms such as intake and insurance forms Operate office equipment such as voice mail messaging systems, copiers, fax, and use of computer systems including database entry, word processing, spreadsheets, and other software applications Answer telephones and direct calls to appropriate staff Minimum Qualifications High School Diploma or equivalent required 2 years clerical experience in a medical field preferred Minimum of 6 months customer service experience required Knowledge of medical terminology preferred Position Highlights and Benefits 40 Hours per Week - 1st shift (Days) Mostly Mon-Fri but rotating half day Saturday (differentials apply) Orientation first two weeks includes classroom time in Springfield, MA for colleagues living within 50 miles Great Benefits and Health Insurance Coverage - Starting Day 1 Ministry/Facility Information Saint Francis Hospital is committed to exceeding the expectations of our patients and families by providing world-class service in a progressive, people-centered, compassionate health care environment. We are licensed for 617 beds and 65 bassinets, are a major teaching hospital and the largest Catholic hospital in New England. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. We need to remove boilerplate: EEO, equal-opportunity, etc. Also remove navigation/legal etc. So we drop the Ministry/Facility Information and Our Commitment paragraphs? Those are not boilerplate but they are facility info; they might be considered substantive? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." The Ministry/Facility Information is not boilerplate but maybe considered facility info; it's not required to keep? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep facility info if it's substantive. However, they also say "Prefer a few substantive sections over many thin ones." We can include an "About the role" or "About the facility" maybe. But headings list only includes specific ones: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we must map content to those headings. If content doesn't fit, we may not create extra headings. So we need to decide which sections to include. We have: - Position Purpose: could be About the role. - What you will do: Responsibilities. - Minimum Qualifications: Requirements? Or Qualifications? They have both Requirements and Qualifications headings. Usually Requirements = minimum qualifications; Qualifications = preferred? But we have Minimum Qualifications list. Also "Knowledge of medical terminology preferred" is a qualification. Could treat Requirements as mandatory, Qualifications as preferred. We'll need to decide. - Position Highlights and Benefits: includes schedule, benefits, orientation details. So we can have Benefits section (great benefits and health insurance), Schedule section (40 hours per week, mostly Mon-Fri but rotating half day Saturday), maybe Pay? No pay info given, so we should NOT create Pay section because it's not stated. Also we have Shift: Day Shift and Employment Type: Full time at top; could be included in Schedule or Benefits? Probably Schedule. - Orientation first two weeks includes classroom time in Springfield, MA for colleagues living within 50 miles: could be part of Benefits or maybe About the role? It's a detail about orientation; could be in Benefits? Might be better as part of About the role? But we have no specific heading for orientation; we could put it under Benefits as a note? Or maybe under Schedule? It's not schedule. Could be under Benefits as "Orientation includes classroom time in Springfield, MA". But it's not a benefit per se. However we can include it in Benefits as a detail. - "Great Benefits and Health Insurance Coverage - Starting Day 1" is Benefits. - "40 Hours per Week - 1st shift (Days)" and "Mostly Mon-Fri but rotating half day Saturday (differentials apply)" is Schedule. - Employment Type: Full time and Shift: Day Shift could be included in Schedule or maybe a short paragraph about employment type. We need to avoid filler like "commensurate with experience". Not present. We must not repeat job title as heading. Not needed. We need to output only HTML fragment. Let's structure:

About the role

Reporting to the Manager Patient Access, the Central Scheduler is responsible for scheduling outpatient diagnostic testing, assisting with the billing process for reimbursement of provided services, and assisting with the outpatient registration process.

Maybe also include the Position Purpose sentence.

Responsibilities

  • Schedule and confirm patient diagnostic testing appointments and provide testing requirements and instructions to patients
  • Interview patients to obtain and/or complete testing documents, medical case histories, and forms such as intake and insurance forms
  • Operate office equipment such as voice mail messaging systems, copiers, fax, and use of computer systems including database entry, word processing, spreadsheets, and other software applications
  • Answer telephones and direct calls to appropriate staff

Requirements

  • High School Diploma or equivalent required
  • Minimum of 6 months customer service experience required

Qualifications

  • 2 years clerical experience in a medical field preferred
  • Knowledge of medical terminology preferred

Benefits

  • Great Benefits and Health Insurance Coverage - Starting Day 1
  • Orientation first two weeks includes classroom time in Springfield, MA for colleagues living within 50 miles

Schedule

  • 40 Hours per Week - 1st shift (Days)
  • Mostly Mon-Fri but rotating half day Saturday (differentials apply)
We also have Employment Type: Full time and Shift: Day Shift. Could incorporate into Schedule section as bullet: "Full-time, Day Shift". Or maybe add a short paragraph under Schedule: "Employment Type: Full time; Shift: Day Shift". Since we already have schedule bullets, we can add. We should not include Pay section because no pay info. We should not include Skills section because no explicit skills list beyond qualifications; but we could treat qualifications as skills? But we already have Qualifications heading; we could rename that to Skills? But the instruction says use those headings exactly; we can include Skills if we have content. We have no explicit skills list besides qualifications; but we could move the qualifications to Skills and keep Requirements as mandatory. However we already used Qualifications for preferred qualifications. Might be okay to have both Requirements and Qualifications. The instruction says "Prefer a few substantive sections over many thin ones." Having both Requirements and Qualifications may be okay if they have content. We'll keep them. Now check for any duplicated lines: we have orientation mentioned twice? In Description: "2 Week Orientation will require classroom time in Springfield, MA for local colleagues" and later in Position Highlights: "Orientation first two weeks includes classroom time in Springfield, MA for colleagues living within 50 miles". Slightly different but similar. We should preserve both? Might be duplicate-ish but not identical. We could combine? The instruction: "Remove duplicated lines". If they are essentially same meaning, we could deduplicate. But they differ slightly: one says "2 Week Orientation will require classroom time in Springfield, MA for local colleagues" (no distance limit). The other says "Orientation first two weeks includes classroom time in Springfield, MA for colleagues living within 50 miles". The second adds distance limit. Both are about orientation. We could keep both as separate bullets? Might be redundant. Better to keep the more specific one (with distance) and maybe note that orientation is 2 weeks. Could combine: "Orientation first two weeks includes classroom time in Springfield, MA for colleagues living within 50 miles". That covers both. We'll keep that. Now check for any other boilerplate: The Ministry/Facility Information and Our Commitment paragraphs are not boilerplate but they are facility description. Should we keep? The instruction says preserve ALL substantive information. That seems to include facility info. However we have no heading for facility info; we could add an "About the facility" but not allowed headings list. Could we put it under About the role? Might be stretching. But maybe we can include a short paragraph under About the role that includes facility info? The About the role currently only has position purpose. Could we add facility info there? It might be okay to include more detail about the role's environment. However the instruction says "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, but says "Use

for section headings (e.g ...)". It implies we should use those headings for sections; but we could also add other headings if needed? The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It suggests those are the allowed headings. It also says "include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". So we should only use those headings. So we cannot add a facility heading. So we must decide whether to include facility info somewhere else, maybe under About the role as a paragraph. That seems acceptable: About the role can include description of the facility as context. The instruction does not forbid adding extra paragraphs under headings. Thus we can expand About the role to include facility info: "Saint Francis Hospital is committed to exceeding the expectations of our patients and families by providing world-class service in a progressive, people-centered, compassionate health care environment. We are licensed for 617 beds and 65 bassinets, are a major teaching hospital and the largest Catholic hospital in New England." Also maybe include the commitment statement? That is EEO-like but not exactly EEO; it's about mission and values. Might be considered boilerplate? It's not EEO but it's a value statement. Could be considered substantive but maybe we can keep it. However the instruction says remove EEO/equal-opportunity boilerplate. The commitment statement includes "We are an Equal Opportunity Employer..." which is EEO boilerplate; we should remove that line. The rest about mission and values may be okay. But to be safe, we could keep the mission/values lines but drop the EEO sentence. Let's see: The text: "Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We

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