Patient Scheduler

About the Role

The centralized scheduler routinely schedules appointments for all patients where services occur as a scheduled event. This may include clinic visits, radiology, outpatient infusion/wound care, nuclear medicine, respiratory therapy, pain management, or any other location where scheduling of a test or procedure may occur. Coordinates with departments as necessary. Ensures that accurate, complete, and thorough patient demographics are entered into the computer system, including insurance and authorizations if applicable.

Requirements

• High School diploma or equivalent
• One (1) year previous experience in a hospital environment
• Knowledge of medical terminology
• Effective written and verbal communication skills
• Ability to multi-task and prioritize needs to meet required timelines
• Customer service experience
• Strong clerical and computer skills

Responsibilities

• Places reminder calls to patients regarding scheduled appointments
• Schedules appointments accurately and completes pre-registrations including insurance verification, & identifies POS collection amounts
• Answers the dedicated phone line for Centralized Scheduling
• Returns all voice mail calls within 24 hours
• Handles urgent calls and faxes immediately with direction from physicians, clinical staff, or department manager
• Makes appointments from incoming calls and provider referrals
• Reschedules and cancels appointments
• Coordinates multiple appointments
• Demonstrates positive customer service when greeting patients, care providers, and others
• Provides patient/family service instructions prior to appointment as directed by service department
• Secures demographics, guardian and emergency contacts, guarantor, and insurance coverage information
• Verifies insurance eligibility for services
• Updates registration when patient’s information changes
• Ensures appropriate order is received from physician prior to scheduling
• Ensures physician orders are linked to appointments in system
• Enters signed, faxed orders to electronic record
• Reviews daily work queues to assure accuracy of appointment information and completion of needed appointments
• Corrects errors as identified in work queues or by peers, leadership, or department
• Meets productivity requirements for appointment events, registration errors, orders work queue, and others as identified by department leadership
• Operates switchboard to connect, hold, transfer, and disconnect telephone calls
• Performs a variety of miscellaneous job responsibilities pertinent to the workflow of the position
• Provides assistance to other departmental personnel as needed
• Cross-trains in various functions as needed to assist in the smooth delivery of departmental services
• Other duties as assigned

Pay

$20.00 - $25.08 per hour

Schedule

Full-Time