Patient Scheduler 3, Surgery, FT, 8A - 4:30P

About the Organization

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices across Miami-Dade, Monroe, Broward, and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For. In the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

Our culture is rooted in purpose, and every team member plays a part in making a positive impact. We create personal connections with colleagues and form meaningful relationships with patients and their families, extending beyond delivering care.

Responsibilities

• Schedule patient appointments for surgical, diagnostic therapy, and other procedures/treatments.
• Obtain and verify necessary demographic and insurance information.
• Register patients and enter data into scheduling systems.
• Maintain records and accounts.
• Provide professional customer service.
• Greet and assist patients.
• Lead and train other schedulers, acting as a resource.

Requirements

• High School Diploma, Certificate of Completion, GED, or equivalent training/experience.
• Minimum of 5 years of experience in a Healthcare and/or Customer Service setting; Surgery experience preferred.
• Working knowledge of Microsoft Office and Scheduling Systems (e.g., Net Access, Centricity, Pathways Healthcare Scheduling, ChartLinks).
• Medical terminology required.
• Experience with high-volume calls.

Skills

• Excellent verbal and written communication.
• Excellent interpersonal and customer service skills.
• Organized, detail-oriented, and able to multi-task.

Benefits

At Baptist Health, we're committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a "grow our own" philosophy, designed to help team members build meaningful, long-term careers with us.

• Career growth and development opportunities, with clear pathways and ongoing support.
• Comprehensive health and wellness resources that go beyond traditional benefits.
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs.
• Tuition reimbursement to support continued learning and advancement.

Pay

Estimated pay range for this position is $20.02 - $25.43 per hour, depending on experience.