Patient Safety Manager

Job Summary

To perform, coordinate and supervise daily operations of the Patient Safety & Risk Management Program and be accountable for supporting the Patient Safety Director in advancing a patient safety program that promotes a culture of safety and the elimination of avoidable harm.

Qualifications

• Bachelor's Degree required
• Current Texas RN license preferred
• Certification in Patient Safety (CPPS) preferred
• Minimum of one year healthcare experience specifically in patient safety, risk, and/or quality required
• Prior leadership/management experience preferred
• Healthcare experience should be recent and within a clinical setting such as Hospital, Ambulatory Surgery Center, etc.

Benefits

HCA Houston Healthcare Northwest offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay
• Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Fertility and family building benefits with Progyny and adoption assistance
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retailer readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income

What You Will Do

• Work with defense legal counsel to coordinate claim investigations
• Process claims against the facility; including the preparation of records, documents, and providing to defense attorneys any requested information as necessary while maintaining privilege of PSWP
• Notify HCI of all actual and potential claims
• Contract Review
• Grievance and complaint management
• Manage non-HCI cases: accept/process subpoenas, visitor events, property loss or theft, etc.
• Aid the Patient Safety Director with administering the Patient Safety Program on a day-to-day basis
• Exhibit data fluency, and the ability to manage and analyze patient safety/risk management data from a plethora of sources
• Understand and use basic statistical methods and formal analytic methods
• Effectively report, investigate, and analyze patient safety incidents, medical errors and potential risks in the facility
• Conduct Patient Safety/Risk Management educational programs that provide front line staff with the tools and equipment to be accountable for their role in patient safety and risk activities
• Comply with The Joint Commission's risk management standards and take steps to ascertain that risks are minimized through follow-up and actions on all regulatory / insurance survey report recommendations/deficiencies
• Review and formulate policy and organizational changes, making recommendations as necessary
• Provide a global perspective in hospital patient safety activities (a big picture view of the inter-relatedness of healthcare practices)
• Clearly articulate ideas and patient safety concepts in non-judgmental and non-confrontational ways
• Utilize leadership and team-building skills to participate in the work of patient safety and assist Patient Safety Director with change management
• Maintain a current, up-to-date understanding of patient safety theory, methods, standards and regulatory requirements is essential along with a commitment to lifelong learning to maintain expertise in a rapidly changing field
• Complete the work of patient safety/risk management with the objective in mind to advance patient safety and control and minimize risks at the facility