Patient Safety Manager

About the role

The Patient Safety Manager plays a meaningful part in improving patient safety driving changes within a trusted, confidential environment. You will contribute to impactful safety initiatives, turning data and insights into real-world improvements, collaborating with clinicians and leaders in participating pediatric hospitals to make care safer for children and families.

Responsibilities

• Collaborate across CHA and with external partners to ensure patient safety data is accurate, protected, and compliant.
• Utilize patient safety data to help drive meaningful improvements in care for children.
• Create and deliver written reports, presentations, training materials, and other communications tailored to diverse audiences.
• Presents findings and actionable insights to internal and external audiences, supporting adoption of best practices and safety standards across children’s hospitals.
• Communicates and collaborates with team, vendors, and members to de-identify patient safety work products on data system enhancements/changes to ensure compliance with regulatory requirements.
• Maintains all functionalities, including routinely testing data functions to ensure quality assurance and proactively addresses possible issues.
• Advances operational database with all stakeholders to develop content from patient safety data to support the program's patient safety activities.
• Utilizes visualizations from extracted data to develop reports, including ad hoc, that clearly and accurately identify meaningful and actionable opportunities and requests.
• Conducts training using developed materials (e.g., job aids, slides), resources, and online learning videos/webinars for data collection and reporting, and for regulatory procedures.

Requirements

• Bachelor’s degree required; clinical experience preferred.
• Masters in related field preferred.
• Certification in patient safety, quality or risk management preferred.
• Minimum three years of patient safety, quality and/or risk management health care experience in a programmatic capacity preferred.
• Five years’ experience using data in a hospital or health care setting strongly preferred; pediatric experience preferred.

Qualifications

• Knowledge of patient safety, quality and/or risk management programs and professional standards.
• Knowledge of principles of continuous quality improvement, root cause analysis, proactive risk analysis and peer review.
• Excellent clinical data analysis and problem-solving experience.
• Strong project management skills.
• Strong communication (written, oral and listening) skills.
• Excellent customer service and interpersonal skills.
• Proficient with Microsoft Office products and familiarity with database applications.
• Ability to travel up to 10%.

Skills

• Data analysis and problem-solving skills.
• Collaboration and teamwork.
• Project management.
• Effective communication.
• Customer service.
• Database management.

Benefits

Competitive total compensation package, including medical, dental and vision insurance, retirement savings program with generous company contribution, hybrid working model, Health Savings Account with company contribution, wellness program, paid time off and personal days, 9 paid holidays, and paid parental leave.

Pay

Min: $80,000 Max: $160,000

Schedule

Hybrid working model: three days in the office, two days optional remote work.