Patient Safety Attendant

About the role

Responsible for proactively ensuring and maintaining patient safety and security under the direction of Registered Nurse. Observes and monitors safety and comfort of non-suicidal, suicidal and patients who require frequent or continual observation and contact, due to psychiatric, medical and/or safety reasons.

Responsibilities

• Ensures patient’s comfort and relates any concerns and/or patient issues promptly to the Registered Nurse and any other appropriate providers involved with the patient's care;
• Affords assistance in implementing safety measures and de-escalation;
• Maintains the prescribed level of surveillance, including constant observation in the line of sight and in proximity for rapid intervention even when visitors are in the room and when patient is in the bathroom;
• Affords assistance to the Registered Nurse and care team, in conducting activities that enhance the patient's wellbeing, including but not limited to, ambulating, feeding, toileting and other activities of daily living;
• Engages agitated patients in physical and non-physical interventions to de-escalate without having to resort to physical restraints when possible;
• Documents patient care and pertinent events that occurred throughout the shift;
• Engages the patient with diversional activities, as appropriate to patient status, such as playing cards, puzzles and games;
• Maintains a working knowledge of the MercyOne North Iowa and Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior;
• Maintains required department confidentiality and abides by HIPPA regulations;
• Takes an active role in enhancing ability to carry out job functions through personal and professional/job-related growth and development and participates in medical center and/or departmental education programs;
• Communicates with and performs duties following the philosophy of MercyOne North Iowa and the Sisters of Mercy reflecting the organization’s Mission, Values, and Culture Beliefs;
• Supports and abides by all medical center, departmental, and safety policies and procedures.

Requirements

CPI certification required; must be obtained with 6 months of hire. Responsible for maintaining ongoing CPI renewals

Special Skills and Competencies

• Ability to communicate effectively with patient, family, visitors and hospital staff and respond quickly to patient behavioral changes by reporting and summoning assistance;
• Solid customer service skills;
• Ability to work in an environment that may be stressful with individuals having diverse personalities and work styles;
• Strong prioritization, multi-tasking and coordination skills within a fast-paced environment;
• Personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health;
• Must be able to read, write and/or speak English.

What We Offer

• Competitive wages; including weekend and night differentials;
• Benefit Package (Blue Cross Blue Shield of Michigan) for positions 16 hours per week or greater;
• Education Assistance;
• Success Sharing - a bonus when the organization meets its goals;
• Hours: PRN