PATIENT SAFETY ASSOCIATE - INPATIENT BEHAVIORAL HEALTH

About the role

The primary role is to perform administrative and secretarial functions in direct support of the Physician Practice. The position involves direct customer contact to obtain accurate demographic and insurance information and to facilitate scheduling the patient for appointments and procedures.

Responsibilities

• Ensure positive customer service atmosphere and interaction in reception area.
• Interact with co-workers and internal customers in a respectful and professional manner.
• Process telephone calls and messages promptly, accurately, courteously, and efficiently.
• Follow recommended department guidelines for triage and scheduling of patients.
• Process patient information.
• Interview and pre-register patients at the time of or prior to the visit date.
• Enter all information into the billing system per established policies and procedures.
• Accurately code visit based on diagnosis given.
• Identify coding discrepancies and seek clarification to maximize reimbursement/minimize rejections.
• Enter all charges/codes into billing system accurately.
• Accomplish financial objectives.
• Make every effort to collect payment at the time of visit.
• Accurately complete cash sheets.
• Deliver cash and cash sheets daily to appropriate place.
• Maintain/decrease organization/departmental costs.
• Schedule patients for appropriate intervals and provider based on protocols.
• Assist patient to access specialty care and testing per physician order where applicable by office location.
• Provide instructions and directions based on protocols and physician order.
• Afford assistance to patients to meet insurance requirements for continued care.
• Facilitate referrals in a timely manner.
• Coordinate and submit necessary information to obtain timely authorizations.
• Demonstrate accountability for professional development.
• Perform effectively in the role of preceptor/mentor to new hires and/or students.
• Seek assistance from immediate supervisor when appropriate.
• Afford assistance in department’s compliance with preparing for annual surveys and/or other regulatory agencies.
• Support performance improvement initiatives within the physician practice.
• Afford assistance in data collection as directed by the manager/physician.
• Incorporate into practice performance improvement initiatives that have been implemented.
• Maintain the environment of care.
• Ensure that supplies are replenished daily.
• Consistently maintain a clean safe environment.

Requirements

• High School Diploma, GED or higher level of education.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.
• Previous outpatient office experience.
• Two years’ experience in a medical/billing/fiscal or customer service function strongly preferred.
• Medical terminology and third-party health care coverage experience preferred.
• Experience in Healthcare setting.
• Licenses, Certifications & Clearances: Act 34-PA Criminal Record Check from the PA State Police system.

Qualifications

• High School Diploma, GED or higher level of education.
• Previous outpatient office experience.
• Two years’ experience in a medical/billing/fiscal or customer service function strongly preferred.
• Medical terminology and third-party health care coverage experience preferred.
• Experience in Healthcare setting.
• Licenses, Certifications & Clearances: Act 34-PA Criminal Record Check from the PA State Police system.

Skills

• Strong leadership ability.
• Good organizational skills.
• Independent and critical thinking skills.
• Sound judgment.
• Knowledge of legal aspects and liability of nursing practice.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

Benefits

• Position will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
• Travel may be expected locally between System locations.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about schedule are not specified in the job posting.