Patient Safety Associate

Primary Responsibility Of The Position

• Create and maintain a welcoming, professional, and safe environment for patients, visitors, and staff.
• Greet and direct guests to the appropriate personnel, departments, or locations.
• Patrol health center premises to promote safety and security.
• Monitor and control access to the facility, ensuring entry is limited to authorized personnel.
• Monitor surveillance systems and designated access points.
• Respond promptly to alarms, emergencies, and security-related incidents; investigate and document disturbances as appropriate.
• Identify and report safety hazards, security concerns, and maintenance issues to the appropriate department.
• Enforce organizational policies and procedures related to safety, security, and facility access.
• Secure the facility by ensuring doors, gates, and other access points are properly locked and secured.
• Demonstrate strong interpersonal, communication, judgment, and problem-solving skills when interacting with patients, visitors, staff, and community members.
• Aid medical departments with patient notifications and other related patient-support activities.
• Develop and maintain professional relationships with community and civic leaders, including churches, community centers, Community Action Programs, and other community-based organizations, to promote awareness and acceptance of the health center.
• Promote and explain available health center services while identifying the current and potential healthcare needs of patients and community members.
• Establish effective communication with patients to ensure they are aware of and have access to appropriate programs, services, and resources.
• Participate in community outreach activities and special events designed to enhance the health center’s visibility, reputation, and effectiveness within the community.
• Rotate among health center locations as operational needs require.

Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience.
• Experience in healthcare settings preferred.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Knowledge of health center operations and policies.
• Basic computer skills, including proficiency in Microsoft Office applications.