Patient Representative Supervisor - Rock Hill and Fort Mill

Position Summary

The Patient Services Representative Supervisor is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties. These duties will include interviewing patients and/or families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patient or patient representative, and collecting same-day payments.

Essential Duties and Responsibilities

• Greets patients, families, and visitors in a courteous and helpful manner
• Schedules screening schedule ahead mammograms and diagnostic exams
• Confirms all tests have required orders
• Communicates to patient or patient representative any financial responsibility
• Calmly handles patient experience and customer service issues, and effectively resolves escalating situations
• Acts as primary point of escalation for all front-end challenges and escalates particularly complex issues to Center Manager
• Provides input and support for new initiatives and process implementation
• Acts as on-site leadership in absence of center manager, helping to manage center activities
• Manages the training and onboarding of new team members
• Led regular staff meetings and associate one-on-ones
• Makes sure timecards are monitored and approved
• Initiates and participates in staff performance evaluations and on-going development of team members including performance improvement plans, disciplinary actions and/or terminations when necessary
• Performs audits on cash payments and prepares bank deposit slips and deposit bags
• Delegates and ensures side duties are completed in a timely and efficient manner, i.e., worklists, schedule prep, etc.

Education/Licensing/Certification

• Minimum Qualifications: Associate’s degree
• Experience (years And Type): 2+ years’ medical office experience required

Knowledge and Skills

• Familiarity with outpatient clinical setting and patient registration workflows
• Familiarity with medical terminology
• Excellent customer service, both internal and external
• Excellent communication skills
• Ability to work independently and as part of a team
• Excellent time management and organizational skills
• Ability to thrive in a fast-paced environment
• Attention to detail
• Computer literate

Physical Requirements & Work Environment

• Primarily sitting; standing and walking as needed
• Lift up to 25lbs
• May be exposed to radiation, infectious disease, bloodborne pathogens
• Overtime as needed depending on business need
• Shifts subject to variation depending on business need

Benefits

• Competitive base salary
• Comprehensive health and welfare benefits including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Telehealth, Disability, Employee Assistance Program, and 401k Retirement Savings

About the Role

Charlotte Radiology has been a trusted partner and industry leader in providing expert clinical imaging services and exceptional patient care since 1970. We serve NC/SC area healthcare providers and patients through advanced imaging technology, 40+ convenient locations, and 500+ team members – 90% of whom directly touch patient care. Our mission and vision are to be recognized as the premier radiology expert, where people come first – solidified through collaborate teamwork and quality-driven, customer focused services. Charlotte Radiology values each individual's unique perspectives. Here, you will be a valued member of a larger diverse and inclusive team of experts all invested in one common goal – delivering exceptional care to our patients.

Shift Details

Shift Details: Monday to Friday 8a - 5p

Locations

Fort Mill and Rock Hill

Pay

Charlotte Radiology offers competitive base salary.

Schedule

Shifts subject to variation depending on business need, up to 50%

Benefits

Comprehensive health and welfare benefits including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Telehealth, Disability, Employee Assistance Program, and 401k Retirement Savings.

Skills

Charlotte Radiology offers competitive base salary and comprehensive health and welfare benefits including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Telehealth, Disability, Employee Assistance Program, and 401k Retirement Savings.

Qualifications

Charlotte Radiology is an equal opportunity, at-will employer, and administers all personnel practices without regard to race, color, religion, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.