Patient Representative I

About the role

The Patient Representative (PR) greets patients and visitors, conducts registration, and handles intake as needed. The PR supports the mission and vision of Zufall Health Center.

Responsibilities

• Consistently adheres to departmental policies and procedures
• Works independently with little or no supervision but uses available resources for problem resolution
• Completes assignments in a timely and efficient manner
• Maintains high level of confidentiality
• Works collaboratively with team members to assure optimal outcomes of care and service
• Utilizes departmental resources prudently and appropriately
• Communicates appropriately both verbally and in writing; uses appropriate mechanisms for identifying and resolving work-related issues
• Keeps manager or supervisor informed of work-related issues at all times
• Performs additional duties as determined by supervisor

Specific Duties

• Greets all visitors to the facility and directs them to their appropriate destination
• Greets patients and visitors in a prompt, pleasant, and helpful manner in person and on the telephone
• Answers the telephone and makes appointments or responds to inquiries
• Sets up appointments and reminds patients of appointment time, documentation needed, immunization records for new patient pediatric appointments, and schedules and re-schedules appointments
• Explains processes and forms to patients as needed
• Conducts eligibility checks on insurances
• Collections payments from patients, enters the payment in eCW and prints receipts for patient
• Communicates with the medical staff regarding patient's visits
• Assists with printing out requisitions or other forms as needed

Requirements

• Has knowledge of computer software programs such as Microsoft Word, and electronic medical records
• Have excellent customer service skills
• Be able to work with very little supervision
• Be able to adapt quickly to unanticipated changes in work flow or work process, or frequent changes in insurances rules and coverage changes
• Be able to understand, carry out, and remember verbal and written instructions
• Bilingual English and Spanish preferred

Qualifications

• High School diploma required; college credit or additional education in medical field or insurance and billing courses preferred
• Possess a current, unrestricted New Jersey operator license issued by the New Jersey Division of Motor Vehicles, or be able to efficiently and effectively use public transportation in order to be able to travel to other sites as needed
• Have minimum of 1 year experience in customer service field, and 1 year of experience in collecting money or billing and insurances
• Experience in a clinical/ambulatory care setting preferred