Patient Representative Floaters - Patient Representative I

About the role

The Patient Representative provides day-to-day administrative support to Outpatient Breast, Vein, and Carolinas Imaging Services (CIS) sites to maintain office flow and efficiency. The position is the first point of contact for patients as they arrive for their appointments and plays an integral role in delivering an exceptional patient experience.

Responsibilities

• Prepares patient paperwork and maintains demographic and insurance information in electronic records system(s).
• Collects payments and/or establishes payment plans at the time of service.
• Answers, investigates, and/or directs patient inquiries or complaints to appropriate parties.
• Schedules patient appointments and procedures.
• Manages incoming phone calls, acting as a resource for patients, referring providers, and colleagues.
• Conducts outgoing patient correspondence, including appointment confirmations and following up on missed visits to ensure patients are seen in a timely manner.
• Works with centralized teams to ensure necessary authorizations, financial estimates, and orders are on file.
• Assists Patient Representative Managers and Lead Patient Representatives with onboarding and training new employees.
• Proactively assists other Patient Representatives and clinic staff with questions or tasks.

Requirements

• High school diploma required.
• One year of medical office experience required.

Qualifications

• Familiarity with outpatient clinical setting and patient registration workflows.
• Familiarity with medical terminology.
• Excellent customer service, both internal and external.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Excellent time management and organizational skills.
• Ability to thrive in a fast-paced environment.
• Attention to detail.
• Computer literate.

Skills

• Knowledge of medical terminology.
• Customer service skills.
• Communication skills.
• Time management skills.
• Organizational skills.
• Attention to detail.
• Computer literacy.

Benefits

Charlotte Radiology offers competitive base salary and comprehensive health and welfare benefits including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Telehealth, Disability, Employee Assistance Program, and 401k Retirement Savings.