Patient Representative

About the Role

Mission Virginia Urology provides individualized, quality, and compassionate urological care through highly specialized and diverse teams while maintaining a fulfilling work environment. Patient Representatives serve as the first point of contact for patients and visitors in the clinical offices, ensuring accurate registration, appropriate appointment scheduling, and precise front‑office responsibilities with exceptional care.

Responsibilities

• Greet patients and visitors with professionalism and empathy, creating a positive first impression.
• Gather insurance, demographic, and referral information from patients.
• Collect any copayment or deductible that is due.
• Collaborate with clinical and administrative teams to ensure smooth patient flow.
• Schedule follow‑up appointments.
• Maintain confidentiality and compliance with HIPAA and all regulatory requirements.
• Assist patients with navigating the facility and accessing available resources.
• Perform other duties as assigned in support of clinical excellence, operational effectiveness, and patient‑centered care.

Requirements

• Strong communication skills.
• Passion for helping others.
• Technologically proficient with high attention to detail and accuracy in data entry.
• Experience in healthcare, customer service, or an administrative role.
• Ability to remain calm and compassionate in a fast‑paced setting.
• Team‑oriented mindset.
• Experience in a medical front office or with EHR systems (Athena, Epic, or similar) is desirable.
• Basic understanding of health insurance plans and HIPAA patient confidentiality standards.
• Awareness of revenue‑cycle touchpoints related to front‑end collection and demographic accuracy.
• Prior work experience in medical office front desk, receptionist, call center (healthcare, insurance, retail, or similar high‑touch service environments).

Physical Requirements

• Prolonged sitting or standing for extended periods.
• Frequent keyboard use.
• Ability to communicate effectively in person and via phone.
• Ability to lift or move light items up to 15 pounds.
• Ability to maintain focus and composure in a fast‑paced environment.

Schedule

This is a full‑time, 40‑hour per week position. Regular hours are Monday through Thursday, 7:30 a.m. – 5:00 p.m., and Friday 7:30 a.m. – 11:30 a.m. (with one Friday every six weeks from 8:00 a.m. – 5:00 p.m.). Flexibility to work at other Richmond‑area locations on an occasional basis is required, and occasional Friday afternoons may be scheduled at the Stony Point office. The schedule is issued in advance for planning purposes.

Pay

Compensation range, based on experience: $16.25 per hour – $21.73 per hour.

Benefits

• Full benefits package.
• Competitive compensation.
• Health insurance.
• Paid time off (PTO).
• Retirement plan.
• Personal development support.