Patient Representative

Job Summary

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

Responsibilities

• Check‑in patients in a timely manner, following all Web Check‑in procedures.
• Answer phone calls to the clinic, provide information, or refer questions as needed.
• Verify insurance promptly and accurately.
• Ensure the occupational client’s preference card is followed and occupational procedures are observed.
• Review all patient paperwork for completeness and collect necessary insurance/demographic information.
• Complete Daily Balance Checklist after each shift, ensuring all forms of payment are accounted for and documented.

Qualifications

• 1 year of clinical experience in a patient care setting (preferred).
• Obtain BLS certification within 30 days of start (required).
• Strong customer service skills.
• Ability to work with multiple computer programs.

Benefits

This position is incentive eligible.

• Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
• Well‑being support, including free counseling and referral services.
• Paid time off, paid family leave, long‑ and short‑term disability, and other leave programs.
• 401(k) plan with a 100 % match on 3 %–9 % of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, and retirement readiness tools.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and partnership with Galen College of Nursing.
• Additional benefits such as fertility and family‑building assistance, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.
• Eligibility for benefits may vary by location.

Company Overview

CareNow® urgent care delivers quality, convenient, patient‑centered urgent care with unparalleled service across more than 225 clinics. Owned and operated by HCA Healthcare—a leading provider with 183 hospitals and over 2,300 sites of care in 20 states and the United Kingdom—HCA employs over 283,000 colleagues dedicated to giving patients healthier tomorrows.